Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/821169/

Досвід роботи

CPO

з 01.2026 по нині (4 місяці)
Moneyveo Vietnam, Дистанційно (Фінанси, банки, страхування)

Leadership of product teams, prioritization of development, and ensuring alignment of products with customer needs and market demands.

Head of Department

з 04.2023 по 01.2026 (2 роки 10 місяців)
MoneyVeo Vietnam, Інші країни (Фінанси, банки, страхування)

Employee of the Year Award

Chief Operating Officer (COO)

з 03.2018 по 03.2023 (5 років)
MegaGroshi, Kyiv (Фінанси, банки, страхування)

Duties and responsibilities:
1. Launch of the company from 0;
2. Recruitment of new employees;
3. Training of new employees;
4. Implementation of efficient and flexible organization structures, analysis and implementation of efficient
business processes, job descriptions, goals setting, KPI;
5. Selection and implementation of applications/programs (ip telephony, risk tools, e-mail and chat, IVR,
quality monitoring and etc);
6. Scaling of business;
7. Development of a bonus scheme (employee motivation methods);
8. Development of methods for quality control of the department staff;
9. Planning and coordination the work of all departments;
10. Working out of software system CRM;
11. Preparation of regulatory documents and instruments.
Main achievements:
- Profitability increase of the enterprises in a short period;
- Business processes efficiency improvement;
- Structuring of businesses;
- Preparation of organizations to business extension;
- Development of business strategy;
Award from Finance.ua by MFOs in a client-oriented rating.

Head of Customer Support Department

з 03.2017 по 03.2018 (1 рік)
Moneyveo, Kyiv (Фінанси, банки, страхування)

Duties and responsibilities:
1. Recruitment of new employees;
2. Training of new employees;
3. Preparation of training materials;
4. Development of a bonus scheme (employee motivation methods);
5. Development of methods for quality control of the department staff;
6. Planning and coordination the work of the department (control of the department effectiveness and
human performance);
7. Working out of new software system CRM;
8. Preparation of regulatory documents and instruments;
9. Collaboration with the IT team.

Head of Sales and Information Customer Support Department

з 08.2015 по 03.2017 (1 рік 8 місяців)
Megogo, Kyiv (IT)

Duties and responsibilities:
1. Launch of the Department;
2. Recruitment of new employees;
3. Preparation of training materials;
4. Training of new employees;
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Selection and implementation of applications/programs (ip telephony, e-mail and chat, IVR, quality monitoring and etc);
9. Working out and testing of new software system CRM Dynamics (main Project Manager);
10. Collaboration with the IT team.

Written Nutrition book for international company

з 02.2015 по 07.2015 (6 місяців)
Private Company, Kyiv (Beauty, fitness, sports)

Head of Information Customer Support Department

з 01.2014 по 09.2014 (9 місяців)
DV bank, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the Sales in the Bank (launch of the Sales Department);
2. Recruitment of new employees;
3. Preparation of training materials;
4. Training of new employees;
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Selection and implementation of applications/programs (telephony, e-mail and chat, IVR and etc);
9. Working out and testing of new bank software system CRM Dynamics;
10. Collaboration with the IT team.

Head of Telesales

з 08.2013 по 01.2014 (6 місяців)
JSC Prominvestbank, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Recruitment of new employees;
2. Preparation of training materials for new employees;
3. Training of new employees;
4. Preparation of loan calculators (in Excel);
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Analyses and finding out of the solutions to unusual situations that arise in the process of selling over the phone;
9. Launch of the Mobility Department “Bank to work”

Head of Sales Department

з 05.2011 по 07.2013 (2 роки 3 місяці)
JSC Finance and Credit, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the Sales in the Bank (launch of the Sales Department);
2. Recruitment of new employees;
3. Preparation of training materials for new employees of the Sales Department and for all branches of the bank employees;
4. Preparation of loan calculators (in Excel);
5.Training of new employees (general information on insurance companies; Introduction to the Bank's loan and insurance products; monitoring of current work the employee);
6. Testing the new loan products;
7. Development of a bonus scheme (employee motivation methods);
8. Development of methods for quality control of the department staff;
9. Planning and coordination the work of the department (control of the department effectiveness and human performance);
10. Analyses and finding out of the solutions to unusual situations that arise in the process of selling over the phone;
11. Monitoring of the banking sales market (the territory of Ukraine);
12. Working out and testing of new bank software systems;
13. Preparation of regulatory documents and instruments for new banking products launch

Development Specialist improper lending and insurance

з 04.2010 по 04.2011 (1 рік)
JSC "Bank Renaissance Capital", Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Preparation of the Bank loan products configurations;
2. Preparation of training materials on Bank's loan products and loan calculators (in the program Excel);
3. Testing of Bank's ending and insurance information systems;
4. Products’ control implemented to meet their loan products configurations, approved by the Bank;
5. Development and implementation of marketing programs and banking shares in promotion of credit and insurance products of the Bank;
6.Marketing and motivational campaigns support aimed to sell credit and insurance products;
7.Interaction with insurance companies and partner - Banks;
8.Settlement of insurance claims;
9. Analysis of credit and insurance products available to banks, competitors, and their specificity;
10.Work with the statistical data; submission of periodic reports on insurance products sale during the sale of credit products of the Bank;

Specialist of Contact-Center

з 03.2008 по 03.2010 (2 роки)
JSC "Bank Renaissance Capital", Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Preparation of training materials for new employees teaching;
2. Training of new employees;
3. Selling of Bank lending products over the phone;
4. Collection of debts by phone;
Experience in all levels department (Bucket 1-4)

Освіта

The Interregional Academy Of Personnel Management (Kiev, Ukraine)

(Kiev, Ukraine) international economics and banking, international economics and banking, Kyiv
Вища, з 2006 по 2013 (7 років)

Master degree

Додаткова освіта та сертифікати

Michigan Lutheran Seminary (USA, Saginaw, W.S. Michigan), general course, Certificate of Honor

August 2005 - June 2006

Знання і навички

• MS Excel
• MS Office
• Пользователь Internet
• MS PowerPoint
• Windows
• CRM
• MS Visio
• Oracle Database
• IS-Card
• Oracle Siebel CRM
• SR-Bank
• Zoom
• Cisco
• Банковское дело
• Microsoft Dynamics CRM
• Телефония
• Avaya
• Pcard
• UPC online
• Binotel
• Freenet
• MS Teams
• Microsoft Dynamics AX
• Управління командою
• Управлінські навички
• Управління підприємством
• Неконфліктність
• Стратегічне планування
• Систематизація бізнесу
• Ведення CRM
• Фінансове планування

Знання мов

• Англійська — просунутий
• Українська — вільно
• Польська — середній
• Іспанська — початковий

Додаткова інформація

PROFESSIONAL SKILLS AND KNOWLEDGES
Windows, MS Office Word, Excel, Outlook Express, Internet Explorer, Visio,Power Point.

Work with SOFTWARE - GPIF, CRM Oracle, CRM Siebel (team member), Microsoft Dynamics CRM (team member, Project Manager), Online Pcard, IsCard, UPC Online, SR bank, MobiCard, Zoom, Teams, Vici Dial, Binotel, Freenet.
Telephony - Cisco, Avaya.

TRAINING COURSES AND CERTIFICATES
• “Advanced sales”, “Phone sales”, “Trade of sales”
• First place in the group of SF-2 on the amount of Roll- Backs in May, 2009 (Collection Department)
• Medal and Certificate of Honor