Особисті дані приховані

PROFILE
Highly effective and open-minded manager with 3+ years of experience leading
and training teams and growing revenue in a highly competitive sector.
Experienced in providing administrative and moral support to up to 15 staff
members while ensuring customer satisfaction. Adept at staff supervision and
efficient hiring procedures, organizing meetings, and managing inventory and
training.

EDUCATION
West Ukrainian National University, Vinnytsia – Faculty of Finance and Accounting

OLEKSANDR September 2023 -present – Master’s Degree
Ivan Franko National University of Lviv – Faculty of International Relations
YASYNOVSKYI September 2014 - May 2020 – Bachelor’s Degree

EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація») Manager, DRUZI CAFE
[відкрити контакти](див. вище в блоці «контактна інформація») Lviv, Ukraine | December 2023- Present

Lviv, 79032, Ukraine Effective communication with the staff, suppliers, company owner, and
customers.
Managing and executing the daily operations of the cafe; executing daily tasks
Birth Date to standard.
15/11/1996 Coaching and communicating with the cafe servers about all our products and
services, modeling selling behavior, and sharing product knowledge.
Preparing expense reports and overseeing documentation.
Managing staff during daily operations of the establishment to see that they
SKILLS exemplify the Cafe‘s overall culture and mission statement.
Coordinating employee schedules and processed vacation requests.
Interpersonal Communication Skills
Addressing and solving any customer concerns or wishes appropriately.

Excellent Customer Service Skills Account Manager, WOW-HOW Studio
Lviv, Ukraine | June 2023-December 2023

Ability To Work Under Pressure Communicated with clients by phone, through email and face-to-face to ensure
their needs are understood and addressed.
Built strong client relationships to maintain old business and acquire new
MS Office: Word, Excel, Outlook, Power customers.
Point
Collaborated with various internal departments to ensure they fulfill all customer
requests.
Resolved complaints and keeping track of all processes that pertain to the client’s
Problem-Solving
desires.
Acted as the client’s representative in a firm to ensure their demands are met
Conflict Resolution with a focus on improving the customer experience.
Collected and analyzed data concerning consumer behavior to understand
changing need.
Multi-Tasking
Business Development Manager, ITERACIA
Lviv, Ukraine | January 2023-June 2023

LANGUAGES Developed a business development strategy focused on financial gain.
Arranged business development meetings with prospective clients.
English Developed a growth strategy focused both on financial gain and customer
satisfaction.
Conducted research to identify new markets and customer needs.
Ukrainian
Arranged business meetings with prospective clients.
Promoted the company’s products/services addressing or predicting clients’
objectives.
Prepared sales contracts ensuring adherence to law-established rules and
guidelines.
Kept records of sales, revenue, invoices etc.
Provided trustworthy feedback and after-sales support.
Built long-term relationships with new and existing customers.
Developed entry level staff into valuable salespeople.

Head Waiter, DRUZI CAFE
Lviv, Ukraine | January 2021- October 2023

Provided high standards of customer service and financial transactions
management while sustaining high levels of proficiency in the delivery of services
in the restaurant.
Assisted in training new waiters, ensuring attention to detail and a comprehensive
understanding of restaurant methodology and practices.
Resolved complaints to achieve positive solutions for customers and the
restaurant.
Gained a broad base knowledge of all aspects of restaurant operations.
“Multitasking machine” with a strong work ethic.

Assistant, MINISTRY OF FOREIGN AFFAIRS, DEPARTMENT OF THE
STATE PROTOCOL,
Kyiv, Ukraine | October 2020-January 2021

Attended events, assisted in receiving and introducing guests, served as
interpreter if necessary.
Created seating arrangements stated by protocol.
Arranged photo opportunities and press conferences.
Kept a list of key leaders and government officials.
Arranged meetings to exchange policies and programs.