Ганна

Anna Lutsenko

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

2A, Dragomanova str.
02152 Kyiv (Ukraine)

Experience:
Hotel Bratislava, Kyiv (November 2012 – Present)

Reservation Manager (December 2014 – Present)
• Supervision of individual and group reservations
• Monitoring and coordinating group reservations activity
• Conclusion of agreements with corporate customers and travel companies
• Supervision of payment for hotel services
• Handling e-mail correspondences
• Controlling of hotel services sales effectiveness
• Maintaining financial statements
• Reception and processing of online application forms
• Assisting the sales team in setting rates and creating special offers
Senior manager of reception service, accommodation and booking (July 2014 – December 2014)
• Supervision of junior service administrators
• Monitoring compliance with the rules of residence and exploitation of room fund
• Controlling quality of service
• Cooperation with other departments of the hotel
Receptionist (November 2012 – July 2014)
• Registration and assignment rooms to guests
• Booking of rooms
• Preparing bills and taking payments
• Dealing with complaints or problems
Mini-hotel Uyutnuy, Odessa (July 2009 – May 2012)
Receptionist
• Registration and assignment rooms to guests
• Booking of rooms
• Preparing bills and taking payments
• Dealing with complaints or problems
• Controlling quality of service
• Coordination of hotel staff
Construction company Obruy, Odessa (January 2009 – May 2009)
Secretary
• Arranging appointments
• Answering telephone calls
• Booking rooms and travel arrangements
• Maintaining filing systems and data base

Education

September 09 – May 12
Odessa national economic university
8, Preobrazhenskaya str., 65082 Оdessa (Ukraine)
Field of study: Tourism and Hospitality Economics
Education and Hotel Yunost, Odessa (November 2011 – December 2011)
Training

Computer skills

• Experienced user of MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent knowledge of hotel management systems (Fidelio V.8, Hotel V. 3, B 52)