Юлія

Yuliia Pryshchepa

09/27/1983
Ph#. [відкрити контакти](див. вище в блоці «контактна інформація»)
email: [відкрити контакти](див. вище в блоці «контактна інформація»)
M. Kyiv, Vyrmenska str, 3
Married
No children
Expected salary level - from $ 1000

Work
experience:

January 2020 - present - McDonaldPaper & Restaurant Supplies, the US, remote office work, Kyiv
Duties:
- specialist of the online sales and customer support departments
- consultation of the company's clients on the current status of orders, problem situations,
resolving issues with the return of goods and warranty cases
- formation of orders for restaurant equipment, online support of delivery of orders from the
warehouse to the customer's door
- formation of accompanying documents and documents for crossing orders abroad
- resolving disputes with regular carriers FedEx, USPS and freight carriers in the US
- closing of executed orders, formation of the reporting for bookkeeping
- constant cooperation with all departments of the company to localize
the operational solution of cases
- work with online warehouse
- solving technical issues to adjust the company's work on American marketplaces

May 2018 -February 2019 – BursAtelier LC, BURSA Hotel, Receptionist (Front Desk agent)
Duties:
- Reception, registration, calculation of guests during the check-in procedure
- Work with cash, cash and non - cash payments
- Control of timely payments for accommodation, prompt fulfillment of guests' wishes
- Demonstration of room stock, consultation of hotel guests on accommodation rates both
in written and telephone inquiries, and personally at the reception desk
- Interaction with online agents (Booking.com, Expedia, Tablet)
- Close cooperation with the sales department , debt tracking , involvement of receipts in their
timely repayment
- Training of interns of the department, control of work of interns
- Compliance with the regulations of the working day on the checklist
- Registration of walk-in, up-sell guests
- Work on a positive image of the hotel

September 2017 - March 2018 - Partner Guest House, Maid Supervisor
Duties:
- Recruiting, namely, interviewing and training of candidates for the post
- Supervision of the work of employees (20 people), namely: quality control of apartment cleaning,
registration of sick leave, weekends, holidays
- Maintain documentation program Mantis: calculation of pay for overtime,
holiday subordinate staff, charging monthly salary, bonuses, compensation for
unspent vacation
- Completion of pantry areas, namely: initiated an inventory of all
areas during which deficiencies were identified and eliminated
- Analysis and detection of shortcomings in the work of maids, their elimination: hospital
- search for a replacement, conflict situations between maids - solutions

April 2017 - August 2017 - New Style Ukraine, Project and Sales Manager
Duties:
- The search for clients was mainly focused on architects and designers of Ukraine
- Organization of product presentations , meetings with potential customers, preparation
of commercial proposals, contracts, documentary and customer support of orders
- Weekly analysis of promising and implemented projects, participation in a
collective meeting on the results of each employee

April 2012 - December 2017 - Office Planning Ukraine, Project Manager
Duties:

- Search for clients by cold calling, at thematic exhibitions, master classes, social
networks Facebook, LinkedIn, developing your own database, focusing on architects and
designers. The largest project is UAH 1.5 million.
- Organization of meetings, holding presentations for potential clients, preparation of
commercial proposals, contracts, documentary and client support of orders
- For the successful work she was awarded a trip to Vitra furniture factory in Switzerland, where
she underwent a 5-days training.

Education:
2004 - 2008 - National Pedagogical University named by MP Drahomanov, majoring in foreign literature
and English. Education - full higher

1999 - 2003 - Nikopol Pedagogical College of Kryvyi Rih State Pedagogical University, specialty -
teacher of the primary school and English. Education - junior specialist

Languages:
- Ukrainian - fluent
- Russian - fluent
- English - business and conversational at the upper intermediate level

PC ownership:
- MS Office is a confident user

- Bitrix is an embedded user
- Mantis is a confident user
- Fidelio is a confident user
- DDI, Sap is a confident user

Volunteer work:
2012 - 2017 - one of the founders of the music community UA Trance Family.

For my initiative organized flash mob during a big concert at the venues IEC Stereoplazy.

The founder UATFParty, one of which was held by the participation of the British actor in the
club Forsage.

Promoting the community on Vkontakte and Facebook, creating and filling community pages with content