Tymur

Personal Information

Tymur Fesenko

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

Portuguese citizen

Praceta Infante de D. Henrique , lt 46, R/C DTO, 2580-482,Carregado, Portugal

Language Skills
English - B2
Portuguese - Native
Russian - Native
Ukrainian - C2

Work Experience

Administrative Employee - Portuguese Red Cross
25/10/2020 – 07/02/2021 – Lisboa, Portugal
Administrative services. Customer Service. Personal data processing.

Administrative Assistant - Damião De Goes High School
04/05/2021 – 26/07/2021 – Alenquer, Portugal
Assistant at the secondary school office. Assistant in the accounting part of the school

Customer service – Majorel.
15/10/2021 – 10/01/2022 – Lisbon , Portugal.
Customer service on Bolt food. Help answering calls. Respond to emails

Traffic manager – Abudantia
08/12/2021 – 08/01/2022
Looking for new partners for casino advertising. Made deals with youtubers and streamers.
Monitored the company's profit. Filmed videos for advertising

Customer service - Sitel
26/10/2022 - Current job - Lisbon, Portugal
Customer service on AirBNB. Help answering calls. Respond to emails. Proceed with refunds.

Education

Av. Dr. Teófilo Carvalho dos Santos 12, Alenquer, Portugal
ACCOUNTING TECHNICAL PROFESSIONAL COURSE – Damião de Goes Secondary School
(Completed high school)
 Accenture platform courses

Accenture online platform Accenture online platform Accenture online platform
Customer Orientation Browse the internet safely Quality of work - intermediate

Accenture online platform Accenture online platform Accenture online platform
Teamwork - advanced Introduction to SQL Introduction to programming

I have completed these courses in “Coursera, Google and online Universities”:

Foundations of Project Management
Verify at: https://coursera.org/share/4ba511e10750712492a7e7a4baab887f

Project Initiation: Starting a successful Project
Verify at: https://coursera.org/share/c10a07e0f6023d4501a4b7f89be06a70

Initiating and planning Projects
Verify at: https://coursera.org/share/6423ae0d461e441bd34ff7e0a25cb27a

Blockchain Basics
Verify at: https://coursera.org/share/69deddad61a08e8b87570777be2f2e23

Blockchain and Cryptocurrency Explained
Verify at: https://coursera.org/share/d85150b4b892ef80585dc1a25cc9a0da

Introduction to Marketing
Verify at: https://coursera.org/share/41b8135c14e06560c4ded648791a79d1

Programming Foundations with JavaScript, HTML and CSS
Verify at: https://coursera.org/share/1e535b4a32d44d01ce50020ec6f7a005

Inspiring and Motivating Individuals
Verify at: https://coursera.org/share/ca99a8d1fb210086b302f735264afc39

Customer Service Fundamentals
Verify at: https://coursera.org/share/faab4781d911a7351d3677f6c30768cd

Customer Segmentation and Prospecting
Verify at: https://coursera.org/share/12e9f9a23bec24cc1c9b96bbedb9cb9b

Personal Skills

I’m attentive to the details, and communicative with colleagues.
I learn and adapt fast to the new work environments, workflows and processes.
Programs that I used for work: Zendesk, Beehive, Word, Excel, Powerpoint, Slack, Nova,
Confident PC user.
I’m excellent at time management and multitasking in order to process as many requests as
possible.
Excellent communication skills in 4 languages, can work in a rotating shift.
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