Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8871786/

Досвід роботи

Technical support advisor

з 11.2021 по 06.2022 (7 місяців)
Concentrix Bulgaria, Other countries (technology corporation which produces computer software, consumer electronics, personal computers, and related services)

Content moderator

з 09.2020 по 08.2021 (11 місяців)
ALORICA Bulgaria, Other countries (Content moderation)

Reviewing content on one of the biggest social media platforms. Had to make a decision based on company rules and policies in regards the content only from 15 second video/audio material. Keen eye for details. Russian language.

Customer care representative

з 09.2019 по 09.2020 (1 рік)
Sitel Bulgaria, Other countries (Technical support)

Technical support in regards of Philips products. Philips online shop support. Cancelling orders, checking order details and shipment by costumers request. Latvian and Russian languages.

Transaction Holds specialist

з 03.2018 по 09.2019 (1 рік 6 місяців)
Sitel Bulgaria, Other countries (Money transfer)

T2 support level. Conducting interviews with customers to comply with companies policies. Releasing/ refunding transactions. English and Russian languages.

Costumer care representative

з 10.2017 по 03.2018 (5 місяців)
Sitel Bulgaria, Other countries (Money transfer)

T1 support level. Answering all the customer questions about the “Monegram” product and procedures. Answer costumer inquiries in regards existing transactions, transferring customers to appropriate departments. English and Russian languages

Освіта

ISMA

Restaurant business management, Riga
Середня спеціальна, з 2016 по 2017 (1 рік)

Знання і навички

• MS Office
• SharePoint
• MS Teams
• Salesforce
• MS Outlook
• Work with clients
• Self motivation
• Technical support

Знання мов

• Латиська — вільно
• Російська — вище середнього
• Англійська — просунутий