Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8913632/

Досвід роботи

Technical Support Engineer L2 / Test Engineer

з 07.2023 по 12.2024 (1 рік 5 місяців)
Gemicle, Remote (IT)

Key Responsibilities:
- Web testing (functional, usability, localization, regression, and retesting) across multiple browsers and devices.
- Identifying, analyzing, and documenting software defects using tracking tools (Jira, ClickUp).
- Working closely with the development team to prioritize and resolve issues.
- Mentoring and training Level 1 technical support team members, improving their troubleshooting skills and technical knowledge.
- Performing E2E testing of both hardware and software components of the system.
- Handling and solving complex technical problems that require more advanced knowledge and experience, helping to fix issues faster and reduce system downtime.
- Providing advanced troubleshooting for issues that cannot be resolved at Level 1.
- Creating and maintaining technical documentation, including step-by-step user guides, troubleshooting procedures, and best practices for Level 1 technical support, improving operational efficiency.

Achievements:
- Developed a new testing approach by moving to direct hardware-level testing, significantly increasing testing accuracy.
- Analyzed the monitoring tool and identified hidden inefficiencies impacting performance. Optimized the system, increasing the tool's speed by 40%, which improved team efficiency.

Technical Support Engineer

з 05.2021 по 07.2023 (2 роки 2 місяці)
Gemicle, Vinnytsia (IT)

Responsibilities:
- Conduct thorough analysis of system hardware and software components, investigating their performance, identifying errors, and formulating detailed tasks for the appropriate department;
- Monitor automated passenger counting systems and photo-video recording systems to ensure optimal functionality;
- Troubleshoot and resolve issues related to device performance and operational problems;
- Collaborate with the Account Manager to configure systems and resolve troubleshooting requests in a timely manner;
- Cooperation with the service engineer for maintenance and troubleshooting.

Тренер з робототехніки

з 09.2017 по 06.2020 (2 роки 9 місяців)
ГО "ІТ-Скаутс", Центр розвитку дитини "Дивосвіт", Вінниця (Education and science)

Освіта

ВНТУ

ФКСА 126 Інформаційні системи та технології (Магістр), Вінниця
Вища, з 2020 по 2022 (2 роки)

ВНТУ

ФКСА 122 Інформаційно-комунікаційні технології та комп'ютерні науки (Бакалавр), Вінниця
Вища, з 2016 по 2020 (4 роки)

Додаткова освіта та сертифікати

Qatestlab «The Fundamentals of Software Testing»

2022, 1 місяць

Prometheus Англійська для початківців. Elementary level (A1-A2)

2021

Prometheus Основи WEB UI розробки

2022, 1 місяць

Prometheus Основи тестування програмного забезпечення

2022, 1 місяць

Знання і навички

• Understanding of client-server architecture
• Smoke testing
• Localization testing
• Functional testing
• Cross-browser testing
• Написання bug reports
• Jira
• CSS
• HTML
• MySQL
• MongoDB
• PHP
• ClickUp
• Mantisbt
• Git
• Scrum
• Chrome DevTools
• Cypress
• Manual testing

Знання мов

• Англійська — вище середнього
• Українська — вільно

Додаткова інформація

Some of the completed test tasks:
-bug reports;
-requirements testing;
-test cases;
-test plan;
-cypress e2e practical task.
https://drive.google.com/drive/folders/1Ddp10iTwnQ09EfgmfEHIfyLNcHd9HLvg?usp=sharing