Анастасія

ANASTASIA PELCHAR

EDUCATIONAL HISTORY
2017 – 2021 Taras Shevchenko National University of Kyiv.
CONTACT ME AT Specialty - International Relationships.
Bachelor’s degree
4/7 Reheneratorna str, Kyiv

[відкрити контакти](див. вище в блоці «контактна інформація»)
2021-till now Taras Shevchenko National University of Kyiv.
Specialty - International Business “Management and marketing”.
(part-time student)
[відкрити контакти](див. вище в блоці «контактна інформація»)

@Nastik_0407 September – December 2019 English courses at «American English
Centre»
(Completed the Advanced level of instruction 48 hours at American
LANGUAGE SKILLS English Centre's Immersion Conversational Program)
English – B2 (Upper-Intermediate) WORK EXPERIENCE
German – A2(Pre-Intermediate)
Russian – fluent Economist
Ukrainian – native “COMinBANK” | September 2020 - December 2021
Managing client bank accounts, including opening and
closing accounts, and overseeing transactions
Processing deposits, payments, and withdrawals
PERSONAL
Resolving client queries and complaints.
CHARACTERISTICS

I am punctual, creative, responsible, Call centre operator
reliable, well-organised, and “Fmc” | April 2020 - August 2020
hardworking, with positive attitude
to get the job done well. Answer incoming calls and respond to customer's emails;
Management and resolve customer complaints;
Sell products and place customer orders in the computer
I have good interpersonal skills, work
well under pressure and work well in system;
a team. Identify and escalate issues to supervisors;
Provide product and service information to customers.
I am good at meeting deadlines.
Moreover I am ready to devote myself
to work and I learn quickly something Technical support specialist
new.
”ATAS” | August 2022 - October 2022
Online communication with users;
Advising clients on the use and operation of
platform;
Helping users with some technical questions (if the
question is deep, refer them to the 1st department);
Resolution of conflict situations within your
competence.