Oleksandr

Kuts Oleksandr
Contact Information
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IT-engineer/-support/-manager;Manual QA
remote work
Salary$800 -1200
Age:25
Reside in:Ukraine, Kyiv 08131
Summary
8 years of learning in computer technologies and systems, 5 years of experience in the field of technical support.

Personal qualities:

Responsibility, diligence, sociability, focus on results, the ability to quickly assimilate new
information, strive for professional growth, critical thinking, friendly person.

Professional skills:
server OS administration: starting from Win Serv 2012, client OS administration: starting from Windows 7, setting up mail, VPN, configuring network equipment, knowledge of * nix OS - experienced user level, experience in HelpDesk .

Hobbies:
Playing guitar in a rock band, sound creator, like to play basketball on weekends.

Languages :

Ukrainian — Native
Russian — Native
English — B1 — Intermediate
Polish — A2 — Pre-Intermediate
Belarusian — A2 — Pre-Intermediate

Experience
Support Monitoring QA
from 06.2022 to 11.2022
Patrianna Limited, Gibraltar (software development)
Investigation and solution of technical problems for customers, colleagues from customer support, investigation and solution of system incidents, monitoring the performance of server systems and payment methods, writing checklists, test cases and manual testing.
First line support
from 03.2021 to 03.2022 (1 year)
LLC Moneyveo , Kyiv (MFI)
Maintenance of software systems and complexes assistance to users with office software, assistance to developers with desktop settings gitlab MySQL VPN, monitoring ServiceDesk, optimization of the work of the first and second lines of technical support, employee training.
Technical support engineer (Helpdesk)/Team Lead
from 09.2019 to 03.2021(1 year 5 months)
Media Group Ukraine, Kyiv (TV)
Y Soft Safe Q5 - supporting, FortiEMS - supporting, Aruba Clear Policy - analyst, Asterisk - supporting, Active directory - administration, Microsoft Exchange – supporting, monitoring ServiceDesk, optimization of the work of the first and second lines of technical support
Technical support engineer (Helpdesk)/Team lead
From 02.2017 to 09.2019 (2 years 7 months)
UATV channel, Kyiv (TV)
Maintaining the health of the PC fleet (finding and eliminating faults at the hardware and software
level), computer network engineering, Windows Active directory - supporting, Microsoft Exchange -supporting, DNS - supporting, STRATUS servers – setting up and supporting, monitoring HelpDesk.

Education
Kyiv National University of Culture and Arts
Computer information science, Kyiv
Bachelors degree 2016 – 2018 (1 year 8 months)
Computer information science, Kyiv
Masters degree, 2018 - 2019 (1 year 8 months)
College of Information Systems and Technology
Maintenance of software systems and complexes, Kyiv
middle special, 2012 - 2016 (3 years 8 months)