Karina

Karina Kuznietsova
Ukrainian, Poland, Gdansk / [відкрити контакти](див. вище в блоці «контактна інформація») / [відкрити контакти](див. вище в блоці «контактна інформація»)
WORK EXPERIENCE
JAMA International China,Guangdong
Executive assistant to the President/CEO Apr 2016 - Jun 2022
Managed schedule, proactively anticipating conflicts and rescheduling as needed to avoid disruptions.
Successfully managed competing deadlines by developing and implementing a system to prioritize tasks based on
importance and urgency.
Composing clear and concise emails on behalf of the CEO that resulted in a 10% time reduction in
correspondence.
Successfully navigated difficult conversations with clients, diffusing anger and restoring faith in the company to
maintain a 95% retention rate.
Scheduled and coordinated virtual and in-person over 40 meetings per month internal/international, handling all
logistics including conference room reservations, food orders, equipment needs, and on/off-site support.
Successfully managed competing priorities by effectively communicating with stakeholders to establish deadlines
and deliverables.
Demonstrated exceptional multitasking skills by managing a complex calendar while also handling all incoming
confidential correspondence, filing, and phone communication.
Planned and executed 10 events per year with attendance ranging from 50-500 people.
Worked closely with senior leadership to develop an event strategy that aligned with company objectives and
delivered desired outcomes.
Managed a complex calendar with conflicting deadlines, ensuring that all commitments were met.
Successfully completed a time-sensitive project ahead of schedule and under budget.
Communicated with teams in multiple locations and time zones to ensure a cohesive workflow and that all
deadlines were met.
China,Guangdong
First shift supervisor Mar 2014 - Mar 2016
Established all Standard Operating Procedures for the hotel.
Awareness of all the rates, packages, and promotions current and underway.
Resolve customer issues, complaints, and problems in a quick efficient manner to maintain high-level customer
satisfaction and quality service.
Developed an employee training manual for all new hires, to help new team members perform their job duties
successfully.
Created schedules for all front desk staff by recognizing their and the hotel's needs for customer service.
Identified the front office and housekeeping inventory levels.
Maintained accurate personnel files for the entire front desk staff.
Trained new staff members.
Documented all concerns and incidents and reported them to a senior supervisor.
International Foods China, Guangdong
Restaurant manager Jan 2012 - Feb 2014
Hired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and
health & safety standards
Increased customer engagement on company social media accounts by 20% through interactive promotions and
contests
Provided extensive health and safety training to all members of staff, achieving a score of 99% from the
Restaurant Health Inspection Committee
Reduce employee turnover 35%through relationship building Negotiated vendor contracts and control inventory
costs.

EDUCATION & VOLONTIRING
WSHIFM Poland
Tour operator & Hotel management
 Ukraine 2022 war-time
Volunteered on a monthly basis to prepare meals at the
local community food bank, medicine supplies, clothing,
etc...

SKILLS & LANGUAGES

Skills: Microsoft Office (Excel, Word, PowerPoint), Additional apps (Zoom,TeamViewer, Calendly, Meet, Skype,
etc...)Time management, Event planing, Detailed oriented, Translation, Communication, Multitasking,Team work,
Self- motivation.
Languages: English, Polish, Ukrainian , Chinese, Russian.