Аліса

Alisa
Herbert
ABOUT ME
Purposeful and goal-oriented professional with a
strong sense of initiative and a collaborative EXPERIENCE
mindset. Experienced in many languages. August 2023 - January 2026
Sales manager (French language)
Handled French-speaking client interactions via phone
and email with professionalism and efficiency. Ensured
a high standard of customer service by addressing
inquiries, resolving concerns, and providing timely
support in a fast-paced environment. Utilized CRM
systems to manage communications and maintain
organized records, contributing to smooth operations
and enhanced customer satisfaction.
CONTACT ME
[відкрити контакти](див. вище в блоці «контактна інформація»)
September 2022 - November 2022
[відкрити контакти](див. вище в блоці «контактна інформація»)
Customer support (English language)
Provided high-quality support to English-speaking
Lviv, Ukraine
clients through inbound calls and emails, ensuring
clear and professional communication at all times.
Handled customer inquiries and concerns with
efficiency and empathy, maintaining a strong focus on
service excellence. Used CRM systems to manage
interactions and ensure accurate, organized records.
Demonstrated strong problem-solving skills, attention
SKILLS to detail, and a calm, service-oriented approach.

English (C1)
January 2023 - March 2023
English teacher
French (C1) I conducted individual English lessons for Antischool,
tailoring lessons to students’ needs and language
proficiency levels.
Spanish (B1, DELE)
EDUCATION
Polish (B1) September 2019 - June 2023

Ivan Franko National University of Lviv
Faculty of foreign languages
(French and English philology, translation)