Контактна інформація

Шукач вказав телефон.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9251521

Досвід роботи

CEO & Founder

з 05.2020 по 05.2022 (2 роки)
Digital Agency “Webux”, Київ (IT)

- Developed a strategy for launching a company/business from scratch
- Performed competitor analysis
- Developed the company's development strategy
- Identified and created effective customer acquisition channels (SEO, PPC, SMM, E-mail)
- Recruited and hired the necessary employees (web designers, front-end developers, back-end developers, copywriters, SMM managers, PPC mangers, SEO specialist)
- Negotiated with key clients
- Supervised the work of a remote team (15 people)
- Supervised the operations of the company

Regional Manager, COO

з 10.2014 по 05.2020 (5 років 7 місяців)
International web hosting company “Hostinger”, Київ (IT)

- Prepared reports
- Participated in the development of incentive systems, defined KPIs. Ensured that KPIs for projects/directions and operational goals of the company are met
- Interacted with other departments and areas of the company within the scope of work (developers, administrators, designers, content managers, recruiter, accountants, lawyers, marketers, technical support clients)
- Assigned and controlled of tasks fulfillment
- Analyzed processes and control areas in order to implement strategic changes that improve efficiency
- Built operational processes of the company
- Team management (including remote employees) - 23 people
- Participated in negotiations with contractors
- Actively participated in recruiting and interviewing new employees - more than 100 interviews
- Supported operational tasks

Head of Customer Care

з 10.2012 по 10.2014 (2 роки)
International web hosting company “Hostinger”, Київ (IT)

- Organized team work: motivation of team members, delegation of tasks between employees, planning working schedule of employees
- Maintained core indicators of the department: speed and quality of processing of customer requests, minimization of customer churn
- Collected and organized feedback from clients, and relayed that information to the product team and developers
- Participated in recruiting and training new employees
- Developed and implemented a uniform system of standards for communicating with customers, monitoring compliance with those standards
- Regular 1on1 meetings with team members (including remote ones)
- Participated in development of the academy, knowledge base about services and processes in the company
- Assistance to new employees during adaptation period (test period of work)

Customer support representative

з 10.2010 по 10.2012 (2 роки)
International web hosting company "Hostinger", Київ (IT)

- Solved technical problems for customers (chat, tickets)
- Advised users (clients) on the issues of information technologies, solving user problems associated with the use of the company's products
- Identified types of requests, determined ways to solve the problem on request, prioritized requests
- Tracked stages of requests and timely processed of requests by the performers

Освіта

VNTU (Vinnitsa National Technical University)

Information Technology and Computer Engineering, Вінниця
Вища, з 2004 по 2009 (5 років)

Додаткова освіта та сертифікати

Summit - Business Constructor - Business Trends 2020

2019-11-27

Webinar - Business Constructor - Effective Business Management

2019-04-10

Hosting Conference - CloudFest - Germany, Rust

2019-03-26 - 2019-03-26

Workshop - Business Constructor - Building a strong team

2019-03-22

Webinar - Business Constructor - The formula for a strong team

2019-03-12

Workshop - Business Constructor - Effective Leader

2019-02-08

Hosting Conference - WorldHostingDays Global. Germany

2016-03-15 - 2016-03-17

Cisco Certified Network Associates (CCNA)

2008-2009

Знання і навички

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно

Додаткова інформація

- I understand and skillfully use time management both in professional and personal spheres (I have practical experience of speaking before small audiences on this topic)
- I do not know a lot of things, but I know where and how to find answers to questions quickly
- I am constantly learning something new: articles, seminars, news, books
- I like to solve difficult problems, set myself ambitious goals which are very difficult to achieve
- Do sports for myself, do not smoke
- communicate with people from different countries
- I like to organize different types of entertainment events/teambuilding