Особисті дані приховані

Iryna Garkusha
Customer Success Professional
Personal Profile
Customer success professional with a background spanning customer service
operations, independent e-commerce management, and digital marketing
consulting. Brings over four years of direct customer-facing experience across
omnichannel environments, complemented by eight years of running an
independent brand — managing customer relationships, CRM systems, website
operations, and marketing strategy without institutional support. Currently
Contact completing Salesforce certification and a suite of customer success
management courses focused on retention strategy, Voice of the Customer
methodologies, and AI-driven engagement. Seeking a proactive customer
[відкрити контакти](див. вище в блоці «контактна інформація») success role where data-informed relationship management, cross-functional
collaboration, and genuine customer advocacy drive measurable retention and
satisfaction outcomes.
Linkedin profile

[відкрити контакти](див. вище в блоці «контактна інформація») Languages
Ukrainian — Native
French — Upper Intermediate (B1–B2)

Telegram
English — Fluent (C1) Spanish — Elementary (A2)

Tools
Education
Figma Bachelor's Degree - Philosophy

National University of Kyiv-Mohyla Academy

Zendesk 2008-2013

Salesforce
Jira
Certifications
SMM for Business

AI tools: 

Claude, ChatGPT, Google Projector Institute

Gemini, DeepSeek May - July 2024

Mastering Customer Success

LiveChat
Packt

May 2026
Notion
Salesforce Sales Operations Professional Certificate

HubSpot CRM (basic Trailhead Salesforce

knowledge) (ongoing)

Facebook Ads Manager AI-Powered Customer Success Specialization

Coursera

WIX, Tilda (ongoing)
 Iryna Garkusha
Work Experience
Customer Service Representative | Depositphotos | 2013-2015
Handled high-volume customer communications across live chat, phone,
and email for an international customer base;

Resolved inquiries at first contact across multiple simultaneous channels
using LiveChat and Roundcube.
Soft skills Customer Service Specialist | Plusservice ApS 2015-2017
Empathy Managed customer support workflows end-to-end using Zendesk,
prioritizing cases by urgency and maintaining consistent resolution quality;

Active Listening Continued supporting the team freelance following full-time employment,
demonstrating reliability and strong professional relationships
Strategic Problem Solving Founder and Brand Manager | Studiogarin 2018-2026
Customer Advocacy Built and independently operated a ceramic art e-commerce brand over eight
years, managing the full commercial, digital, and customer lifecycle of the
Self-Direction business without external support.

Resilience Designed, built, and maintained two consecutive fully functional e-
commerce websites from scratch using WIX and Tilda, integrating online
Closed-Loop store functionality, product management, and customer-facing UX

Communication Managed end-to-end customer relationships independently — from initial
inquiry through purchase, fulfillment, and post-sale communication —
Root Cause Analysis maintaining consistent service quality and building a loyal repeat customer
base

Commercial Awareness Implemented and managed CRM tools to organize customer data, track
interaction history, and support retention through personalized follow-up

Adaptability Developed and executed all social media marketing strategy independently,
growing an organic audience and converting engagement into measurable
sales

Hard Skills Managed Facebook Ads campaigns to drive traffic and support commercial
goals, analyzing performance data to optimize spend and targeting

AI-Driven Customer Success Used Figma for visual content creation and brand asset design, maintaining
consistent brand identity across all digital touchpoints

CRM Management Operated as sole decision-maker across customer experience, digital
operations, marketing, and commercial strategy — developing broad
Voice of the Customer (VoC) business awareness directly transferable to a customer success environment

Worked as SMM consultant in parallel, conducting brand audits and
Data Entry and Analysis developing social media strategies for external clients based on audience
analysis and performance data