Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9368302/

Досвід роботи

AI Content Reviewer

з 04.2024 по 09.2025 (1 рік 6 місяців)
Populii, Дистанційно (IT)

Reviewing and evaluating AI-generated responses in Russian and Ukrainian, ensuring alignment with quality, accuracy, and relevance guidelines.
Assessing prompts and responses based on detailed evaluation criteria, including factual correctness, language fluency, tone, and adherence to instructions.
Conducting independent research on a wide range of topics to fact-check and verify information presented in AI outputs.
Providing structured and comprehensive feedback in English to help improve the AI model’s performance and accuracy.
Identifying inconsistencies, biases, or errors in AI responses and flagging them according to project protocols.
Contributing to the ongoing development and refinement of AI language models by delivering high-quality linguistic and contextual evaluations.

Customer Support Representative

з 03.2023 по 11.2023 (9 місяців)
Moving company, Дистанційно (Транспорт, логістика)

Handling all inbound customer calls, gathering detailed information about move requirements, and providing tailored quotes based on volume (cubic feet) and destination.
Managing end-to-end coordination of residential and commercial moves, including local, long-distance (within Canada & USA), and specialized piano moves.
Calculating cubic footage of clients' belongings to create accurate estimates and allocate proper resources for each move.
Processing customer payments, deposits, and issuing contracts and relevant documentation for customs and cross-border moves.
Entering and maintaining detailed client records in the CRM system, ensuring up-to-date information for scheduling and follow-up.
Conducting follow-ups with warm and cold leads to convert inquiries into booked moves, improving overall conversion rate.
Liaising directly with moving teams to align on logistics, timing, and special handling instructions.
Identifying and reaching out to new potential clients, including individuals and businesses, to promote services and generate new leads.

Virtual Assistant

з 09.2021 по 03.2023 (1 рік 7 місяців)
Freelance, Інші країни (Освіта, наука)

Managing emails, scheduling appointments, meetings, and travel arrangements.
Providing customer service and support.
Conducting research and providing analysis on various topics, including industry news and market trends.
Data entry and record-keeping tasks.
Handling confidential information, subjects, and documents.
Building strong relationships with potential clients by applying psychological principles.

Logistics Team Leader (Warehouse)

з 01.2020 по 08.2021 (1 рік 8 місяців)
Bonami, Prague (Retail)

Managing, coordinating, and training a multinational team of 10-50 people, including day-to-day responsibilities distribution, duties assignment, shift planning, and communicating in 4 languages.
Analyzing logistics data and statistics in order to optimize logistics processes, enhance efficiency, and productivity, and reduce costs.
Conducting regular performance evaluations of team members and providing immediate feedback and guidance.
Administration job, reporting bugs, 5S, warehouse optimization, fixing equipment mistakes (PC, scanners), resolving customer complaints, ensuring timely delivery of goods.
Inventory management, implementing quality improvement processes, writing manuals, guides, presentations (MS Office, spreadsheets), etc.

Dropshipping partner

з 11.2015 по 12.2019 (4 роки 2 місяці)
E-commerce, Дистанційно (Роздрібна торгівля)

Setting up and running an online store, including creating a website, landing pages, and optimizing product listings.
Marketing and advertising, including market analysis, writing advertising texts, social media marketing, and paid advertising.
Responding to customer inquiries, providing product information, and managing returns.
Coordinating with suppliers.
Keeping track of sales, supply, and demand.

Research writer

з 10.2015 по 07.2017 (1 рік 10 місяців)
Livingston Research, Remote (Education and science)

Academic research writing, book reports, movie reviews, analytical papers in such areas of expertise as psychology, history and anthropology, languages, philosophy, literature, architecture, biology, chemistry, finance, international economics, law, business and management, life sciences, etc.

Освіта

National Aerospace University "Kharkiv Aviation Institute"

Finance and Credit, Master of finance and credit, Kharkiv
Вища, з 2014 по 2016 (2 роки)

National Aerospace University "Kharkiv Aviation Institute"

Finance and Credit, Trade finance expert, Kharkiv
Вища, з 2010 по 2014 (4 роки)

Додаткова освіта та сертифікати

Music school, Piano class

2002-2009

Coding fundamentals

2021

Знання і навички

• Problem solving
• Ability to work in multitasking mode
• Adaptability
• Time management
• Critical thinking
• Attentiveness
• Creativity
• Initiative
• Research and analysis
• Work with customers

Знання мов

• Українська — вільно
• Англійська — просунутий
• Чеська — вище середнього
• Іспанська — початковий

Додаткова інформація

IMPORTANT: I will not consider in‑office opportunities, offers below the stated salary, or positions connected to call centers, marriage agencies or any unethical business practices.