Ольга

OLHA

MELNYK

DATE OF BIRTH:21.09.1989

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Email: olya [відкрити контакти](див. вище в блоці «контактна інформація»)

Overview

Experienced in hospitality as a Food and Beverage professional in a fast paced
restaurant environment, engaging in daily challenges and learning experiences.
Team player with friendly, outgoing and responsive personality. Specialized in
personalized customer service and focused on customer needs. Highly effective
communication skills together with strong organizational skills ensure consistent
achievement of unforgettable hospitality experience. A highly motivated guest
service professional who is excited to learn and grow as part of a team. Specialized in
enhancing service with a level of customer service and finding exactly what the
customer wants. Displayed an ability to take a logical and analytical approach to
solve problems and resolving issues. Strong in time management and people
management skills. Experienced as a part of a pre-opening team of one of the
leading 5* hotel in Doha
Core Qualifications
- Excellent communication skills
- Ability to work with multinational colleagues
- Reliable employee
- Willing to work any shift and any day
- Always learn customer service policies
- Analyze large volumes of data and identify trends, and present results in a clear
and understandable manner.
- Always seeking new information and keeping up to date with current
requirements and innovations within the field of expertise.
- Motivational Team Leadership
- Integrated Inventory Control
- Develop and maintain an outstanding relationship with clients and exceed their
expectations for customer service
- Work on achieving the goals and target of sales

Additional skills

- Experience with Microsoft Office- Word & Excel

- Experience with Micros and R-keeper

- Professional experience in using the manual coffee machine

- Barista skills

- Languages: fluent English, an expert in Russian, Ukrainian – mother tongue,
Turkish-beginner

Education

Master degree in History and Law
Zhytomyr State University named after Ivan Franko, Zhytomyr, Ukraine
Graduated: July 2012

Certificates

2
 - Food Safety, Level 1
- HACCP, Level 2
- HACCP, Level 3
- OHS, Level 2

Experience

Gastronomy Cafe, Doha, Qatar
Assistant Restaurant Manager/ September 2020 – February 2023
- Handling employee questions and concerns
- Monitoring employees to ensure performance expectations are met
- Participating in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results
- Training all employees on steps of service, sequence of service and hold them
accountable to the standards
- Ensuring daily operational tasks are performed and completed

Regency Hotel Management, Doha, Qatar
F&B Supervisor/ December 2018 – August 2020

- Coordinating of Food & Beverage options, creating menus, choosing specials and
overseeing food preparation and presentation
- Overseeing and controlling the inventory of all food and beverages in an
establishment, ordering items as needed, generating inventory reports and controlling
food cost and wastage
- Creating an Operational Budget
- Setting the budget targets
- Planning and implementing promotional campaigns
- Creating and publication of all marketing material in line with marketing plans
- Overseeing kitchen and restaurant operations
- Responsible for interviewing, hiring and training personnel as well as inspecting kitchen
and bar equipment
- Monitoring an adherence of regulations (food safety, HACCP standards and Risk
Assessments in food Preparation
- Calculating the Food Cost and Event Costing

3
Crowne Plaza Doha West Bay, Doha, Qatar
Senior Waitress / November 2017 – November 2018
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about
portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware, and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any
problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses, and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and
service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Assists the Outlet Manager in ensuring that the outlet is managed efficiently
according to the established concept statement, providing courteous,
professional, efficient and flexible service at all times.

City Centre Rotana, Doha, Qatar
Head Waitress / May 2015 – March 2017
- Escorted customers to their table and arranged their seating.
- Presented and explained menus to customers
- Answered queries regarding restaurant items and informed them of daily
specials
- Took food/drink orders and conveyed them to kitchen staff.
- Arranged a table set up according to standards
- Prepared the hot drinks(using a professional manual coffee machine)and
different mocktails

4
 - Provided excellent customer service: Worked closely with restaurant staff to
ensure that orders were served in an efficient manner – Orders were assembled
properly in the kitchen and delivered to customers in a timely manner.
- Verified customer satisfaction
- Handle the guest complaints
- Recommended and presented desserts upon completion of the main meal
- Collected payment and thanked customers prior to their exit.
- Handled cash and credit card payments
- Trained and developed staff regarding the restaurant’s procedures, culture,
and practices – Worked with staff members to provide team oriented service.
- Responsible for the scheduling and payroll of employees
- Direct and manage to order, receiving, and stocking necessary items

KaYar, restaurant, Berdychiv, Ukraine
Assistant Manager/ May 2012- May 2015
- Responsibly for arranging training for stuff and assisting the manager with
suppliers
- Run the stuff when the manager is not on duty
- Direct other employees through their daily routines interact with customers to
make sure that they have a satisfactory experience
- Make sure employees perform a variety of tasks, from preparing the food,
handling cash, credit cards, and cash register, cleaning tables and counters,
resetting tables, greeting customers and answering questions.
- Consistently review operations and staff to identify any problems, concerns,
and opportunities for improvement.
- Create a positive guest experience by delivering a high level of service and
ensuring all staff engage guests to understand their needs and exceed
expectations
- Manage the restaurant to meet or exceed standards in food quality, safety,
and cleanliness.
- Replace some restaurant positions as per business needs (hostess, waitress or
bartender)

5