Олена

Олена Зайцева
Senior Customer Support Agent at Skylum
Software
Positions I'm looking for:
Customer Support Manager/Team Leader,
Customer Success, Community Manager,
Affiliate Manager

Education
Language
English: Advanced 2012 Shevchenko National University, Institute of
- Philology
2018 Slavic languages, Engl.ish language and
Ukrainian: Native Literature

Italian: Upper Intermediate
February 2023 Projector

-preset time
Building Customer Support Course
Skills
Advanced English

Upper-Intermediate Italian

Empathetically communicating
Work Experience
with customers via emails, chats,
phone calls
Self-employed
Troubleshooting technical, 2015
product-, account-, billing related - English Teacher
questions 2016
Yappi Corporate
Photography, theory and practice
2016 English Teacher for corporate
Confident Photoshop, -
2017
clients
Lightroom, Luminar Neo user Livingston Research
2017
Understanding how apps work Customer Support Agent
-
Senior Customer Support Agent
2018
Managing social media pages
Skylum Software
Setting up chatbot
Customer Support Agent. English and
2018
Creating Knowledge base Italian
-
Chat-bot and knowledge base responsiible
Setting tasks and collecting present
Replying to emails, monitoring social media
colleagues' feedback for time
Setting tasks and collecting colleagues' feedback for
optimizing CRM optimizing CRM
Onboarding newbies
Working with Zendesk, Intercom,
ticketing system November Part-time SMM Manager
-

Onboarding newbies February 2023