Pelumi

Pelumi Fadiora
Technical And Customer Service Specialist

Profile Details
Experienced and skillful Inbound Technical and Customer Service Rua Da Colonial Balnear Infantil
Agent providing high quality service to callers, working address O Seculo, No. 35 S. Pedro
and meet all needs. Adept at following communication scripts to Estoril
properly handle various needs in a poised and professional manner. Estoril, 2765-626
Proven track record of serving as an effective liaison between Portugal
companies and their potential and current clients. Works to keep and 934913186
increase customer satisfaction with every phone call. Understands the [відкрити контакти](див. вище в блоці «контактна інформація»)
importance of delivering the mission of a brand with each and every
Date / Place of birth
action and interaction that takes place involving customers.
21/07/1994
Nigeria
Employment History
Nationality
Remote Technical Services representative at Mr Fix, Texas, United
State Nigerian
October 2021 — December 2022
Hardware store Links
Linkin
• Participated in continuous improvement by generating
suggestions, engaging in problem solving
Skills
• activities to support teamwork;
Email
• Developed and implemented performance improvement
strategies and plans to promote Scheduling Appointments
• continuous improvement;
• Used Microsoft Word and other software tools to create Customer Service
documents and other communications;
Communication Skills
• Managed over 50 calls per day and emails;
• Exceeded sales targets by at least 2% each quarter and received CRM
the highest rating in customer
• service calls. Empathy

Remote Customer Service Specialist at Parker shop, Kyiv, Ukraine Effective Team Leader
May 2020 — September 2021
Google Drive
Parker shop is a stationary retailer

• Offered advice and assistance to customers, paying attention to Attention to Detail
special needs or wants;
Microsoft Excel
• Provided 24/7 support to our customers to ensure product
availability and support;
• Increased customer loyalty and repeat customer base by 55%; Languages
• Exceeded goals through effective task prioritization and great English
work ethics; Ukrainian
• Collaborated with internal teams to evaluate costs against
Russian
expected market price points and set
• structures to achieve profit targets.

English Tutor at GreenForest, Kyiv , Ukraine
August 2017 — September 2020
Green Forest is a tutoring enterprise.

• Tracked progress to identify opportunities to alter training
methods and help students achieve
• their English goals;
• Completed training and development methods to maximize
effectiveness as a tutor;
• Evaluated and documented student progress and behavior,
recommending tactics to improve
• tutoring effectiveness;
• Participated in training classes to improve tutoring practices and
learning new tutoring
• techniques;
• Provided one-on-one and group tutoring instruction for students;
• Updated required logs and students documentation;
• Maintained detailed record of English tutoring sessions using
progress reports and other
• relevant forms.

Front Desk Agent at IQ Hotel, Kyiv,Ukraine
July 2016 — May 2017
IQ Hotel is a hotel located in the Kyiv.

• Identify customers' needs, clarify information, research every
issue and provide solutions;
• Due to my charisma and diversity, I was able to attract more
members through the social media
• platform;
• Improved membership retention by 80%;
• Answered phones, booked reservations, responded to emails and
increased occupancy by 20%;
• 5* personalized service, efficiency & discretion;
• Checked in an average of 115 guests per shift, while up selling
suites.

Education
MBBS In Medicine, Dnipro Institute Of Tradional And Non- Tradional
Medicine, Dnipropetrovsk, Ukraine
September 2016 — June 2022

Bachelor's Degree In Ukraine Language, Zaporozhye State Medical
University, Zaporizhzhya, Ukraine
December 2014 — August 2015