Надія

NADIIA KONDRATENKO
Project Manager
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Kropyvnytskyi, UA, Ukraine

SKILLS SUMMARY
Agile Methodologies Scrum Jira Project management–trained professional with experience in customer support,
operations, and team supervision across global user-facing environments.
Confluence Completed a Project Management Course with AI at Hillel IT School and hold the
Stakeholder Communication Scrum Fundamentals Certified credential. Bring hands-on experience with Jira,
Confluence, stakeholder communication, risk awareness, cross-functional
Risk Management coordination, and team mentoring. Prepared to contribute strong organization,
problem-solving, and communication skills in a Junior Project Manager or Project
Project Coordination Coordinator role.
Cross-functional Collaboration

Team Coordination EXPERIENCE
Training and Mentoring
Customer Care Expert 05/2023 - Present
Conflict Resolution Time Management
Wix Kropyvnytskyi, UA,
Microsoft Office Google Workspace Ukraine
AI Tools • Supported users across global markets, primarily the US, UK, and Canada,
through live calls, chats, and posts.
• Coordinated with third-party payment providers, including Stripe and PayPal, to
complete manual account verification and track KYC and compliance issues in
EDUCATION Jira.
• Guided users in building and customizing websites in the Wix Editor, helping
move requests from issue identification to resolution.
Master's Degree • Investigated and resolved issues related to company products, integrated
Bohdan Khmelnytsky National marketing and SEO services, and local applications.
• Trained and mentored over 100 new company employees on customer service
University of Cherkasy
best practices, enhancing team performance and service quality.
09/2020 - 12/2021 Cherkasy, Ukraine
• Germanic languages and literatures Team Supervisor 09/2020 - 05/2023
(including translation), primary -
English IT Develop Corp Kropyvnytskyi, UA,
Ukraine
• Supervised the team's daily performance, monitored key metrics, and ensured
Bachelor's Degree
monthly KPIs were consistently achieved.
Volodymyr Vynnychenko Central • Coordinated with the U.S.-based manufacturers to process dropshipping orders.
Ukrainian State Pedagogical • Collaborated with freight forwarders and shipping carriers to investigate and
University resolve lost or delayed shipments.
• Calculated sales tax, reviewed tax exemption certificates, and communicated
09/2016 - 06/2020 with the IRS regarding tax-related matters.
Kropyvnytskyi, Ukraine • Coordinated the Return Merchandise Authorization (RMA) process, including
• Philology (Applied Linguistics product returns and replacements.
(English Language) and Germanic • Processed both domestic and international export orders.
Languages and Literatures

INTERESTS
TRAINING / COURSES
Project Management Course Yoga and boxing Reading
with AI
Hillel IT School | 04/2026 - 07/2026 Learning foreign
languages

CERTIFICATIONS
LANGUAGES
Scrum Fundamentals Certified
(SFC™) Ukrainian C2 English C1
SCRUMstudy | 04/2026
Russian C1 Spanish A2

Japanese A1