Анастасія

Education
2013 - 2017
Kyiv National Linguistic University
Bachelor of translation science (English-Ukrainian-
Russian)

2017 - 2018
Kyiv National University of trade and economics
(Master of international tourism business)

Participation in Educational tour to:
Anastasiia - Turkey (May 2018)
Zaberezhna - Egypt (September 2018)
Date of birth - Expo 2020 tour to UAE (December 2021)
06.12.1995
Address
Kyiv, Ukraine Experience
(willing to relocate)
Krakow Os Dywizjonu 303 2018 – till now
20A/54 Customer service manager at Travel agency, Kyiv,
Ukraine
Email
[відкрити контакти](див. вище в блоці «контактна інформація») Main duties:
• Work collaboratively and proactively with
Phone
international partners
[відкрити контакти](див. вище в блоці «контактна інформація») • Collaboration with international clients for promoting
(WhatsApp/Viber)
and developing national travel products
[відкрити контакти](див. вище в блоці «контактна інформація») • Providing high quality customer service via phone,
chat, email.
• Identify, qualify and overcome customer objections.
• Booking hotel services
• Advising customers on arrangements, tickets, visas,
passports, etc.
• Communicate effectively (verbally and written) with
travel suppliers, port agents, crew members, other
departments and management.

2014-2017
Interpreter at Business Link (educational company),
Kyiv, Ukraine
Main duties:
• Coordination with head managers of British school
and collages
• Basic translation and interpretation
Languages
• Ukrainian - Native speaker
• Russian – Native speaker
• English – C1
• French – A1

Key skills and competencies

• Advanced Computer Skills
• Excellent customer service & communication skills
• Ability to work under pressure
• Organized approach
• CRM softwares
• Management