Контактна інформація

Шукач вказав телефон , ел. пошту, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9556733/

Досвід роботи

Retention manager

з 05.2023 по нині (2 роки 9 місяців)
FAVBET CASINO, Remote (Telecommunications and networking)

Favbet Casino
Retention Manager (Promoted from Chat Support Representative)
Duration: 2 years

Responsibilities:

Resolved customer inquiries via chat and calls, ensuring prompt and efficient support.

Managed and processed support tickets using Zendesk, maintaining a high-resolution rate.

Created and maintained accurate reports to track customer issues, retention metrics, and service improvements.

Developed customer retention strategies to enhance client satisfaction and engagement.

Collaborated with cross-functional teams to optimize customer experience and streamline support processes.

Provided training and guidance to junior support representatives, improving overall team performance.


Achievements:

Promoted to Retention Manager within six months due to exceptional performance.

Awarded Best Performer in the Company League for outstanding contributions to customer service.

Increased customer retention rates through proactive engagement and issue resolution.

Maintained a high level of accuracy in reporting, ensuring data-driven decision-making.

MY TELEGRAM - @Sainkadir10

Customer support representative

з 11.2021 по 05.2023 (1 рік 7 місяців)
KOCHARTECH, Remote (IT)

Solve customer queries via chat,mail and calls

Освіта

Dumkal polytechnic college

Engineering, Murshidabad
Вища, з 2019 по 2021 (2 роки)

I completed my Diploma degree.

Kandi Gaat Pvt college

Electrical, Kandi
Вища, з 2015 по 2017 (2 роки)

I completed my ITI on Electrical

12th ( HSE)

Arts, Burwan
Вища, з 2013 по 2014 (1 рік)

I completed my 12th on Arts

Telduma high school

Telduma
Середня, з 2011 по 2012 (1 рік)

Додаткова освіта та сертифікати

Kandi jubo computer centre

6 month
Сертифікат

Знання і навички

• Online chats
• Self motivation
• Technical support
• Customer support representativ
• Customer satisfaction
• Problem solver
• Multitasking
• Solve queries
• MS Excel
• MS PowerPoint
• Troubleshooting
• Software installation

Знання мов

• Англійська — вище середнього
• Хінді — вільно

Рекомендації

Afridi rezaul

Afridi rezaul

Quality engineer, Voltsman

Додаткова інформація

I aslo speak Bengali ( Native )