Контактна інформація

Шукач вказав телефон, ел. пошту, Facebook та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9561825

Досвід роботи

Digital Marketing Manager

з 06.2019 по нині (4 роки 11 місяців)
UBI PAK STUDIO ltd, Київ (Видавництво, поліграфія)

• Development and implementation of a company's online presence strategy - website, landing pages, social media pages
• Targeted advertising on Facebook, Instagram
• Development, implementation, and optimization of new customer acquisition channels.
• Content plan for social media posts.
• Handling customer comments on social media.
• Google Adds banner advertising
• Work with Google Analytics + Google Search Console
• Development of sales scripts
• Development and implementation of a Facebook chatbot
• Global integration of leads with Bitrix 24, SalesDrive CRM

Chief Accommodation Officer

з 12.2017 по 04.2019 (1 рік 4 місяці)
Art-hotel Golf Club, Karlovy Vary (Готельно-ресторанний бізнес)

• Organizing the work of the reception, registration, and accommodation service of the hotel
• Planning the work of the service, working with staff (recruitment, adaptation, motivation)
• Ensuring registration and migration registration of guests
• Organizing payment for hotel services
• Providing information support for guests
• Organizing work on hotel room reservations
• Ensuring service quality (implementation of standards, training, performance monitoring).
• Analysis of guest satisfaction
• Annual and current planning

Digital sales and marketing manager

з 04.2017 по 12.2017 (8 місяців)
EDEN Group -Carlsbad Plaza Hotel KV *****, Karlovy Vary (Готельно-ресторанний бізнес)

• Promoting the hotel brand
• Developing special offers for guests and partners
• Monitoring trends in the hotel services market
• Working on the content and theme of the hotel's corporate website.
• SMM optimization.
• Promoting the hotel's official pages on social networks: Facebook, Twitter, VK, Foursquare, LinkedIn, Google+. SMM optimization.

Head of Advertising and PR Department

з 10.2013 по 04.2017 (3 роки 6 місяців)
LLC "Park Hotel Kyiv", Київ (Готельно-ресторанний бізнес)

✓ Public opinion research on the company and analysis of the results in order to adjust relevant activity plans
✓ Studying trends and directions in the hotel and restaurant services market in Ukraine and abroad by participating in international hotel and tourism exhibitions;
✓ Creation and maintenance of the company's website. SMM
✓ Participation in the development of a new hotel brand style;
✓ Formulating pricing recommendations for hotel services;
✓ Building, maintaining, and changing the company's image, as well as its products, branding
✓ Participation in the development of layouts and control over the production of advertising materials by manufacturing companies.
✓ Working with advertising agencies (ordering printed products, placing outdoor advertising, etc.);
✓ Preparing materials for publication (press releases, fact sheets, informational letters, photographs, videos, interviews, comments, etc.)
✓ Interacting with representatives of the media regarding the publication of information;

For clients and partners:
✓ Conducting presentations, seminars;
✓ Participating in joint campaigns with other companies and conducting their own PR campaigns:
✓ Special offers
✓ Organization of Christmas fairs, fairs;
✓ Hotel chef's master classes;
✓ Attracting VIP clients;
✓ Participation in exhibitions;
✓ Conducting surveys to control the quality of service;
✓ Maintaining a database of regular guests, collecting information;
✓ Conducting research among clients
✓ Maintaining business correspondence with regular hotel guests;
✓ Congratulating regular guests on holidays
✓ Sending special offers to regular hotel guests

Banquet Service Manager

з 04.2004 по 12.2011 (7 років 8 місяців)
LLC "Hotel Rus", Київ (Готельно-ресторанний бізнес)

Organizing events (conferences, banquets, receptions, presentations)
Conducting pre-contract negotiations with clients
Consulting clients
Maintaining contact with regular clients
Working with event agencies, processing applications, preparing primary accounting and contractual documents
Working with 1C8 and Sales and Catering (OPERA) software
Organizing restaurant staff
Conducting internal trainings.

Освіта

European University

Law, Київ
Вища, з 2008 по 2011 (3 роки)

Master's Degree in Jurisprudence

European University

Law, Київ
Вища, з 2004 по 2008 (4 роки)

Bachelor's Degree in Jurisprudence

IEMI(European Center for International Management)

International Management, Paris
Вища, з 2000 по 2002 (2 роки)

Master's Degree in International Business- MBA

C.E.M.H.I. (European Center of Hotel and Restaurant Business)

Hospitality Industry, Paris
Вища, з 1996 по 2000 (4 роки)

Bachelor's Degree in Hotel and Restaurant Business

Знання і навички

Знання мов

• Англійська — просунутий
• Російська — вільно
• Французька — середній
• Українська — початковий