Emir

Контактна інформація

Шукач вказав телефон , ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9573322

Досвід роботи

Call-center director

з 05.2022 по 03.2023 (10 місяців)
Simply Contact, Dnipro (Telecommunications and networking)

• Responded to a high volume of customer inquiries via email, chat, and telephone.
• Provided prompt and accurate information regarding products, services, and order status.
• Managed customer complaints and worked towards satisfactory resolution.
• Utilized CRM software to document customer interactions and follow up on pending issues.
• Conducted data entry tasks and maintained records of customer interactions.

Call center manager

з 04.2020 по 03.2021 (11 місяців)
Alpha call center, Dnipro (Telecommunications and networking)

• Answered inbound calls from customers and addressed their inquiries, concerns, and complaints in a professional and courteous manner.
• Assisted customers with product information, order placement, and troubleshooting technical issues.
• Maintained accurate and up-to-date customer records using CRM software.
• Achieved and consistently exceeded monthly sales targets by upselling and cross-selling products and services.
• Collaborated with team members and supervisors to resolve complex customer issues and escalate when necessary.
• Handled outbound calls for customer follow-ups, surveys, and sales campaigns.

Call-center agent

з 03.2019 по 01.2020 (10 місяців)
Teleperformance, Remote (Telecommunications and networking)

receiving inbound calls and making outbound calls to customers and prospects.

Manager call center

з 01.2018 по 02.2019 (1 рік 1 місяць)
SOCIETE EUROPEAN CALL CENTER, Tunis (Telecommunications and networking)

Marketing

Освіта

Higher Institute of Advanced Business Studies of Sousse

Négociation relation client, Sousse
Вища, з 2015 по 2018 (3 роки)

• Analyze the commercial environment of the company (mass distribution, specialized distribution, distance selling, etc.)
• Understand consumer trends and consumer mobility and propose consistent distribution strategies (cross-channel, multi-channel, omni-channel).
• Have the ability to implement a commercial policy (negotiation and purchasing, private label strategies, commercial communication, etc.)
• Recommend a relational marketing approach (loyalty programs, direct marketing, CRM, Community management, etc.) on all channels (traditional points of sale, websites, social networks, etc.)

Знання і навички

Знання мов

• Англійська — вільно
• Російська — початковий
• Українська — початковий
• Французька — вільно
• Арабська — вільно
• Німецька — середній

Додаткова інформація

• Proficient in customer service techniques, including active listening, empathy, and conflict resolution.
• Skilled in using CRM software and other call center tools to track and manage customer interactions.
• Excellent verbal and written communication skills in both Ukrainian and English.
• Strong attention to detail and ability to multitask effectively in a fast-paced environment.
• Demonstrated ability to meet and exceed performance targets and deliver exceptional customer service.

Hobbies: Learning Languages , Blogging , Writing , Community Involvement , Sports , Traveling , Arts

Soft skills : Initiative , creativity , communication , problem - solving , organization , critical thinking , self - discipline , perseverance , adaptability , collaboration .

Hard skills : Public relations , text editor , lateral thinking , adobe photoshop , foreign languages , work ethic , research , focus , cultural sensitivity , memory