Інна

INNA MESHCHYSHENA
Coach-Consultant in Organization
Female, 36

e-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») German
[відкрити контакти](див. вище в блоці «контактна інформація») Ukraine
From: Kyiv, Ukraine
Location: Oebisfelde-Weferlingen, Sachsen-Anhalt, Germany
__________
Work experience:
__________

September 2019 – now

Private practice:

Coach-consultant in Organization
- creation and implementation programs for the growth of young team leaders, supporting during changes/turbulence/creating new teams, training/adaptation of managers
- creation and implementation programs of mental health & well-being for employees in organizations
- individual management coaching for leaders and their teams to support and develop efficiency
- diagnostics of the effectiveness organizational relationships and its impact on business: processes, teams, motivation system, KPIs, behavioral scenarios level of team burnout, points of development and stuckness of the team and the impact of these indicators on business
- Executive, life, organization, existential coaching

Life-coach
• individual coaching sessions on the following topics: adaptation to life changes (new job, new country of residence, desire to choose a different profession) and burnout topics

2018 – now
Independent business process consultant
- consulting in creating a sales/service department in organization (processes, teams, structures, KPIs, etc.)
- consulting in creating relationships in the organization for the full sales cycle: creating a flexible functional structure and building a system of KPIs for the autonomous functioning of the division
- consulting in managing remote teams
- development of leaders, management in the style of coaching
- coaching of a leader in the process of changes and building a new unit/team

2011 - 2019 (8 years)
Head of Sales&Service (Contact Center)
Alfa-Bank Ukraine
- management Sales&Service Department (1000+ people)
-create a sales department from scratch (processes, teams, structures, KPIs, etc.)
- Building relationships in the organization for the full sales cycle: creating a flexible functional structure and building a system of KPIs for the autonomous functioning of the division
- Fulfillment of sales plans by 120%
- remote team management
- opening of new locations, adaptation of processes and culture during the merger of companies
- the highest awards of the All-Ukrainian competition for Ukrainian Contact-Centre Dzwinner (Best Sales Team, Best projects)
- development of leaders, team coaching, training programs for managers, adaptation of managers

2008 – 2011 (3 years)
Head of Department (outgoing and incoming calls)
eCall (Outsourcing Contact center)
- opening new directions in the Contact Center from scratch
- quality control of department
- creating a system of KPIs, motivational programs
- building business processes within the unit
- motivating and managing a team (300+employee)
- monitoring and control of business indicators for the profit of projects

2007 – 2008 (1 year)
Head of a group of Contact center operators
eCall (Outsourcing Contact center)
- quality control of the work of a group of operators (25-50 empl)
- conducting one-to-one meetings
- SL execution control
- recruiting and motivation in the team

__________
Volunteer project

March 2022 - now -
Volunteer & creator a Volunteer projects that help Ukrainians who were forced to leave their homes due to the war in Ukraine

march - April 2022 Ukraine - Volunteer at the humanitarian center that help Ukrainians who were forced to leave their homes in East of Ukraine

June 2022 - now, Germany
Volunteer project: 100 Ukrainian books from the home bookshelves of Ukraine to the libraries of Germany (for Ukrainian children aged 3 to 18 and their parents who were forced to flee the war in Ukraine)
• June 22 - now - a project for Stadtbibliothek Wolfsburg
• August – September 22 - a project for the Stadtbibliothek Braunschweig
• September 2022 - receive a scholarship for the project. The project has been selected for a 3-month scholarship (October-December 2022) in the «NUMO program. Scholarship Program Libraries and Archives for Refugees from Ukraine» carried out by the Deutsche Bibliotheksverband (dbv)

Creation of a Ukrainian bookshelf in the Library in German(100+ books)
• Free collection of books in Ukraine from own home library shelves, make arrangements with publishing houses of Ukraine that are ready to donate children's books for transfer to the library. Involvement of volunteers in Ukraine to organize the location and collection of books from all corners of Ukraine
• Transportation books to the library to German from Ukraine: agreement on delivery through logistical volunteer corridors, organization of transportation, shipment, delivery to the library
• Communication with new potential library users: preparation texts for communication, communication in social groups for Ukrainians
• helping in storing books, entering them into the library catalog, placing books in the library hall, writing instructions for using books, preparing descriptions in two languages ​​in the library catalogs, organizing a free subscription for Ukrainians for 1 year, registering new users
Organization of free access to Ukrainian-language books for those who wish through the existing library system
On the basis of 100 books, create activities aimed at preserving and enriching the native Ukrainian language and developing bi-linguistic skills for children and their parents through Ukrainian-German book readings

August – October 2022, Germany
Volunteer project: a volunteer humanitarian center in Oebisfelde, Germany
- collection of an initiative group of volunteers for the organization and support of the humanitarian center
- an agreement with the city hall on the opening of a volunteer humanitarian center based on the existing location in the city
- organization of space of the center: segmentation of departments, sorting, cleaning, information signs in the room
- preparation of communication texts to inform about the opening, engagement of translators to translate texts, communication in social networks about the opening and rules of use
- coordination of the center's work schedule, team formation and team work schedule, rules of the center's work
- 5 hours a week of volunteering at the center (without payment)

__________
Education
__________

MANAGEMENT

2003-2008
Master of Administrative management
Faculty of Sociology and Law
National Technical University of Ukraine "Kyiv Polytechnic Institute"
Kyiv, Ukraine
2015 - 2019
Leadership and management trainings (40+ trainings)

COACHING
2018 - 2020
Coach-Consultant in Organization
Wiesbaden Academy Of Psychotherapy, WIAP (representative office in Ukraine)
Specialization: Existential coaching, Psychodynamic coaching of teams, Health coaching, Organizational coaching

PSYCHOLOGY
2018 - 2021
Basic conflict therapy course basic on Positive psychotherapy, Consultant -Kyiv, Ukraine
Existential paradigm in Gestalt therapy, Existential consultant -Kyiv, Ukraine
2022 - now
TraumaAid Germany (Frank Hofmann), Consultant - Braunschweig, Germany
Institut KIM e.V. Psychologic Consultant - Wolfsburg, Germany

LANGUAGE
Oct 2022 – now - Integrative Course of German language (А1-2)
__________
Skills
__________
Team Leadership Teamwork Customer Service Business Coaching Coaching & Mentoring Personal Coaching Team Management Teaching Emotional Intelligence Management Consulting Project Management
__________
Language knowledge:
__________
Ukrainian - native
Russian - fluently
English - Upper Intermediate
German - Beginner