Алиса

PERSONAL INFORMATIONAlisa Maltseva
Latvia 44, Moscow (Russia) [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PERSONAL STATEMENTA highly motivated for challenges and hardworking individual, seeking employment in the field of public or private organizations, with a combination of administrative - translation - support tasks (based on personal experience).
Eventual career goal is to become a fully-qualified specialist and essential team-member. Currently located in Riga, Latvia.

WORK EXPERIENCE

12/2019–PresentIT support agent
Evry, Riga (Latvia)
- Providing IT customer support in Swedish language

1 /2018–2019Travel Agent and PR and Media Manager
Travel Agency "Go Travel With", Moscow (Russia)
• Finding a DMC all over the world for cooperation in organization of organizing a tours worldwide
• Organization of travel brochures for the clients
• Controlling and calculating all the payments from the client
• Travel support of the client’s 24/7 during their trip
• Maintaining social networks (Instagram, Facebook, VK)
• Uploading a new information on the official web-site
• Participating in production of a Travel Magazine “Go Travel With”: writing articles regarding different travel destinations, taking interview from professionals in sphere of hospitality

2016–2017Teaching assistant (English language)
Primary school at "Centro De Educación Infantil Y Primaria Obispo Climent", Castellon de la Plana (Spain)
• Helping teacher to prepare for lessons; especially with creating of materials and organization of equipment if required.
• During the lesson assist teachers in the running of a language activity.
• Controlling behavior of the students.
• Finding the right way and methods to improve student’s communication skills and give them basic knowledge of a different society and culture.
• Conducting individual speaking tests with students

2017-2020 – Customer support for players (Mogi Group)
• Reply to emails of the players
• Creating Jira tickets
• Escalate hard technical issues to the relevant department

2020- 2022 – The WKND Player Operation Specialist

• Assist players via emails/chats (zendesk, live chat)
• Create Jira tickets and resolve the first technical issues with games
• Working with AML and High/Medium Risk players
• Working with VIP team, observing VIP players, and converting ghost players into VIP
• Helping with the procedure of the payments
• Checking KYC

EDUCATION AND TRAINING

2015–2018BA Hispanic Spanish and Portuguese
Queen Mary University of London, London (United Kingdom)
Additionally participated in Foundation program at Queen Mary University of London 2014

2016–2017Erasmus+ program year abroad
University of Jaume 1.Faculty of Arts and Humanity, Castellon de la Plana (Spain)

01/2017–07/2017Faculty of Languages and Translation
University of Coimbra, Coimbra (Portugal)

2013–2014A-levels Performing Arts, History, Sociology, Spanish ,BITEC Spanish and Tourism
John Leggott college (Scuntorphe, North Lincolnshire, UK), Scuntorphe (United Kingdom)

PERSONAL SKILLS

Mother tongue(s)

Russian

Foreign language(s)
UNDERS
TANDING
SPEAKING
WRITING

Lis
tening
Reading
Spoken interaction
Spoken production

English

C2
C2
C2
C2
C2
Spanish

C1
C1
C1
C1
C1
Portuguese

C1
C1
C1
C1
C1
Norwegian

B2
B2
B2
B2
B2
Swedish

B2
B2
B2
B2
B2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages - Self-assessment grid

Communication skills- Written and verbal communication skills in perfect level: developed through essays, presentations and course-works during school/college; and through replying to email queries during previous employment

Organisational / managerial skills- Teamwork skills and individual work as well
• Punctual and good time managing
• Good organization, with attention to details (through experience at tour agency)
• Able to solve problems and work under pressure
• Creative approach to each task.

Digital skillsSELF-ASSESSMENT

Information processing

Communication
Content creation

Safety
Problem- solving
Independent user
Independent user
Independent user
Basic user
Independent user
Digital skills - Self-assessment grid

IT skills: Microsoft office (Word,Excel,PowerPoint), Sony Vegas, Photoshop

Other skillsVolunteering work at British heart Foundation (2013)
Working with people ,who suffered from eating disorder at Institution of nutrition (Moscow,Russia 2015).