Сайт пошуку роботи №1 в Україні
- Файл
Nataliya
Support manager
- Вік:
- 34 роки
- Місто проживання:
- Полтава
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9665438/
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Personal Information :
Age: 06/18/1990 (32years old)
Relationship status: Single
Presence of children: Yes (1)
Phone : [відкрити контакти ](див. вище в блоці «контактна інформація»)
E-mail : [відкрити контакти ](див. вище в блоці «контактна інформація»)
Skype: nataliya kantsydal@
Ukraine – Poltava// Bulgaria - Blagoevgrad
Foreign language - English (upper-intermediate)
Russian
Ukrainian
Education : Yaroslav Mudryi National Law University (hereinafter – NLU) ( 2007 – 2013 )
Work Experience :
07.2013 – 06.2019 : “Ukraine International Airlines”
Position: Operations executive
Responsibilities: Booking, issue tickets, refund, reissue ticket.
- Consultations, receiving and processing passenger orders by phone.
- Work in the Amadeus Central Reservation System.
- Introduction of business correspondence with passengers.
08.2019- 03.2020 : Prat "Kiyavia"
Position: Account Manager.
Responsibilities: Consulting clients on air tickets and office services, as well as booking and checking out in GDS systems (Amadeus, Saber) Organization of tours and events, organization of MICE.
04.2020 – 01.2022 : “ LCI MTC GROUP “
Position : Operations department. Operations executive
Responsibilities: Solving urgent problems with hotels, resettlement, payment, solving problems with accommodation of customers, direct communication with hotels. Customer support at all stages of his journey. Relocations.
02.2022 – 02.2023 : TBO (Travel Boutique Online Holidays) B2BCompany. Booking
of hotels worldwide.
• Issue with cancellation and refund
• Booking transfers
• Booking directly hotels
• Booking directly hotel
• Relocations
• Special requests
• Solving issue will payments
• Communication with supplier
• Solving all sorts of issue that has agent, client
• Booking of hotels, room reservations.
• Communication with agents and hotels
• Direct payments to hotels
• Coordinate with hotel and reconfirm the booking and get the hotel confirmation number.
• Answering queries via email and calls.
• Submit, monitor, track, and report on all filed applications
• Organize all the files as per the priority list.
• Coordinate with Agents and clients if they need any upgradation.
• Smooth check-in and checkout if guest face any issue, then resolving the case
• Adding any meal to booking
Professional experience and skills:
- professional knowledge and experience - experience in booking air tickets, work in Amadeus, Saber. Programs for booking hotels, programs for booking buses, transfers, car rental, sale of tours. Program C1.
- PC proficiency level - Confident user.
- knowledge of a foreign language - English (upper-intermediate)
Additional Information:
- Driving license categories - Category B
- international passport - yes
- positive personal qualities - sociability, quick learning, multitasking, activity, responsibility.
Age: 06/18/1990 (32years old)
Relationship status: Single
Presence of children: Yes (1)
Phone : [
E-mail : [
Skype: nataliya kantsydal@
Ukraine – Poltava// Bulgaria - Blagoevgrad
Foreign language - English (upper-intermediate)
Russian
Ukrainian
Education : Yaroslav Mudryi National Law University (hereinafter – NLU) ( 2007 – 2013 )
Work Experience :
07.2013 – 06.2019 : “Ukraine International Airlines”
Position: Operations executive
Responsibilities: Booking, issue tickets, refund, reissue ticket.
- Consultations, receiving and processing passenger orders by phone.
- Work in the Amadeus Central Reservation System.
- Introduction of business correspondence with passengers.
08.2019- 03.2020 : Prat "Kiyavia"
Position: Account Manager.
Responsibilities: Consulting clients on air tickets and office services, as well as booking and checking out in GDS systems (Amadeus, Saber) Organization of tours and events, organization of MICE.
04.2020 – 01.2022 : “ LCI MTC GROUP “
Position : Operations department. Operations executive
Responsibilities: Solving urgent problems with hotels, resettlement, payment, solving problems with accommodation of customers, direct communication with hotels. Customer support at all stages of his journey. Relocations.
02.2022 – 02.2023 : TBO (Travel Boutique Online Holidays) B2BCompany. Booking
of hotels worldwide.
• Issue with cancellation and refund
• Booking transfers
• Booking directly hotels
• Booking directly hotel
• Relocations
• Special requests
• Solving issue will payments
• Communication with supplier
• Solving all sorts of issue that has agent, client
• Booking of hotels, room reservations.
• Communication with agents and hotels
• Direct payments to hotels
• Coordinate with hotel and reconfirm the booking and get the hotel confirmation number.
• Answering queries via email and calls.
• Submit, monitor, track, and report on all filed applications
• Organize all the files as per the priority list.
• Coordinate with Agents and clients if they need any upgradation.
• Smooth check-in and checkout if guest face any issue, then resolving the case
• Adding any meal to booking
Professional experience and skills:
- professional knowledge and experience - experience in booking air tickets, work in Amadeus, Saber. Programs for booking hotels, programs for booking buses, transfers, car rental, sale of tours. Program C1.
- PC proficiency level - Confident user.
- knowledge of a foreign language - English (upper-intermediate)
Additional Information:
- Driving license categories - Category B
- international passport - yes
- positive personal qualities - sociability, quick learning, multitasking, activity, responsibility.
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