- PRO
Faith
Customer support representative, procurement (Purchasing & logistics)
- Розглядає посади:
- Customer support representative, procurement (Purchasing & logistics), Purchase manager, Dispatcher, Customer service manager, Менеджер з обробки замовлень, Administrator
- Вид зайнятості:
- повна, неповна
- Вік:
- 26 років
- Місто проживання:
- Вінниця
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон , ел. пошту та адресу.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9741969/
Досвід роботи
Procurement manager
з 06.2023 по 09.2024
(1 рік 3 місяці)
HVAC Heating, Remote (Public and business services)
- Coordinated procurement activities during Chinese business hours, engaging manufacturers and managing follow-ups on goods orders and production.
- Tracked logistics operations from manufacturing to delivery at the central warehouse, ensuring smooth supply chain operations.
- Utilized EasyCargo 3D to plan and optimize container layouts prior to loading, maximizing efficiency and reducing costs.
- Prepared commercial invoices and packing lists for shipping, ensuring compliance with international shipping requirements.
- Managed purchase orders (POs) and created expense forecasts to align procurement with budgetary goals and operational needs.
- Collaborated with inventory forecast planners to determine required quantities and executed purchase orders with Chinese manufacturers.
- Oversaw all procurement processes in China, including pre-manufacturing orders, manufacturing support, and drop shipping products directly to customers.
- Monitored production cycles to ensure seamless procurement and on-time delivery to the central warehouse or customers.
- Worked closely with the operations engineer to resolve technical inquiries and maintain product quality during manufacturing.
- Leveraged manufacturing planning expertise to forecast production part quantities and prevent supply chain disruptions.
- Assisted with shipment scheduling, ensuring goods were prepared for drop shipping or delivery via the logistics team.
Order Processing Manager
з 03.2023 по 06.2024
(1 рік 3 місяці)
Furniture Outlet, Remote (Public and business services)
Skill sets while performing the role:
- Managed and processed over 500 customer orders, demonstrated proficiency in DTC e-commerce operations, and effectively utilized Odoo CRM and ERP software to ensure efficient tracking and documentation, facilitating seamless customer interactions, logistics, and shipments.
- Collaborating with 3PL partners and last-mile delivery providers to negotiate favorable terms and optimize delivery methods, resulting in cost savings and improved logistics efficiency.
- Proficiently generating Bills of Lading for US-wide and local freight, streamlining the handling of national customer shipments, and enhancing overall supply chain operations
- Leading cross-functional initiatives to enhance customer satisfaction, optimize supply chain processes, and achieve operational excellence
- Acting as a key point of contact, delivering responsive customer support by answering incoming calls, addressing inquiries, and promptly resolving issues, showcasing exceptional interpersonal communication skills
- Proactively monitoring logistics performance and cost metrics, utilizing data analytics to track efficiency, identifying areas for improvement and cost optimization
- Conducting training sessions for new team members, covering general processing information, logistics operations, fraud prevention, and crisis management.
Air Export Operantions Manager
з 07.2021 по 02.2023
(1 рік 7 місяців)
Regent Logistics | USA, Remote (Transportation and logistics)
I'm a professional with extensive experience in the following:
• Handling international logistics matters related to international freight forwarding, shipping lines & courier companies. - Air Import & Export with USA, INDIA, CHINA, UK, TH, NL, ID, SG, IL
• Warehousing and Distribution, 3PL Management, Product Labeling, Carton and Pallet Labeling.
• Production Planning at Supplier End, Procurement, Payments to Suppliers, Pre-Shipment
• Supplier Relationship Management
• Cargo Booking with Shipping Lines, Airlines, and Consolidators.
• Documents such as SLI, Bill of Ladings, TSA, Cargo Manifest, Commercial Invoice, Packing List, RC, POD, MAWB & HAWB, and AES
• Constantly Monitors Shipments from Pick-up until Cargo delivery.
• Classification of Tariff Code.
• Preparation of Rates and Quotation
• Import and export compliance
• Warehousing and deliveries management
• Expert in data entry operation and Data Scraping (Company Name, Address, Email, Phone Number... etc.)
• Trucking: experience with Load Manager, Sylectus, Primus, ECOship, ShipRite.
• CargoVan, Box truck, and Reefer truck dispatching.
• Outbound and Inbound domestic trucking such as FTL and LTL
• Use of operational software like; ClickUP, Hubspot, cargOne, Schneider, Efreight, Webcargo, gofreight, 7lfreight, CargoMART, Paycargo
Dispatcher / customer services rep
з 06.2020 по 09.2021
(1 рік 3 місяці)
Appliance repair company, USA, Remote (Public and business services)
My responsibilities as a customer service representative/dispatcher included:
- answering customers' questions
- resolving problems
- booking appointments
- ensuring customer satisfaction
- attending to inbound and outbound calls
- communicating company interests and policies to customers.
- dispatching technicians for repairs
User tester
з 01.2020 по 07.2020
(6 місяців)
user testing, Remote (IT)
As a user tester, I think out loud while testing products which give insights to companies about customers' perspective.
Освіта
vinnystia national medical university
Medicine, Vinnytsia
Вища, з 2018 по 2024 (6 років)
Додаткова освіта та сертифікати
computer course
2017,8 months
Знання і навички
- Communicability
- Skype
- Fast typing
- Competent oral and written language
- Data entry
- MS Excel
- Google Sheets
- MS Office
- Organizational skills
- Ability to work in multitasking mode
- Documentation management
- Freight transportation
- Dispatching of transport
- Graphic design
Знання мов
Англійська — вільно
Додаткова інформація
Freight forwarder, Dispatcher, order processor/fulfillment, and customer support representative are all positions I've held in the past.
I am committed to contributing positively as both a team member and an individual to ensure complete client satisfaction.
Thank you for considering my resume.
I eagerly await the opportunity to discuss how I can bring my multifaceted expertise to your team and contribute to your success.
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