Kwabena

Kwabena Asante-Krobia
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Kyiv

Education Personal details
Bachelor's degree Oct 2012 - Jun 2018 Date of birth
General Medicine March 2, 1993

Senior Secondary School Certificate Oct 2008 - May 2012 Gender
Examinations Male
Prempeh College Kumasi, Ghana
Nationality
Customer Care Skills and Telephone Nov 2023 - Jan 2024 Ghanaian
Etiquette; Data Analyst

Skills
Employment
Good communication
CUSTOMER RELATIONS MANAGER Feb 2023 - Feb 2024
EMPIRE NATIONAL, REMOTE Good Analytical skills
Duties:
Enthusiastic team player
Maintaining the highest level of communication.
Tracking driver's location. Public speaking
Analyzing or evaluating driver's performance.
Solving problems with the loads both at the shipper's end and at the Great Organisational Skills
receiver's end. Solving problems with load whiles en route.
Honesty and Discipline
Providing support via phone calls, text messages and emails.
Negotiations Good work ethic
Updating CRM and Brokers about the shipment.
Empathetic
TEAM LEADER Jun 2022 - Jan 2023
AMAZON GMB, GERMANY
Duties:
Receive, process, and confirm customer orders within agreed-upon Languages
standard delivery lead times.
English
Monitor open (purchase) orders to ensure requested delivery dates
are met.
Maintain regular contact with customers and distributors regarding Ukrainian
the status of their purchase orders, sample orders, prices, and
product information Identify, research, and resolve customer
inquiries; send relevant product information, price quotations and Russian
samples
Maintain price list, stock-lists, and order data files.
German
Contact customers to obtain forecast information, process forecasts
and prepare purchase orders timely.
Escalate product/technical queries to the appropriate department
within the organization.
Participate in monthly sales meetings, customer review meetings and Hobbies
if needed occasionally perform customer visits.
Travelling
SALES TEAM LEADER May 2021 - Feb 2022
Reading
IMPERIA TIME, KYIV
Duties: Hiking
Training teams to be good at the sales.
Leading sales teams to reach sales target.
Analyzing or evaluating each agent's performance.
Motivating my agents.
Analyze sales statistics.
Analyze the fundamental and technical analysis of sales.
Prepare daily reports.
CRM management.

SALES AGENT Nov 2020 - May 2021
IMPERIA TIME, KYIV
Duties:
Providing information and selling additional service or products on
investment. Providing better client service and help them with the
best investment plan.
Work with variety of clients all over the world, analyze and understand
customer. needs and find the best solution of good investment in
relations to their need. Established internal database and record
management system to enhance accuracy and integrity of all
documents and data.
CRM management

CUSTOMER CARE REPRESENTATIVE Jan 2020 - Oct 2020
AFF, KYIV
Duties:
Providing information and selling additional service or products.
Reached out to all clients from all over the country who are interested
in working or schooling abroad.
Answering questions over the phone and via email.
Assisting clients with their documents, scanning, and emailing.

NIKROBEL LLC Nov 2018 - Dec 2019
Operations Manager, POLTAVA
Duties: Managed and organized meeting facilities Customer Support
responsibilities Shipments

CASHIER May 2017 - Aug 2017
MACDONALD'S WILDWOOD, NEW JERSEY
Duties:
Approached each work shift with enthusiasm, honesty, and integrity.
Taking orders and always maintained clean and neat environment.
Brought forth a dedication to ensuring satisfactory experiences for all
customers. Followed all food service and safety protocol.

Profile
A dynamic professional with experience in customer service, and
public relations, an enthusiastic team player, committed to ensuring
a positive experience for all customers, and a good work ethic.