Особисті дані приховані

UZOCHUKWU COURAGE
Competent Professional
Металлургов 21, 69061 Zaporizhzhia | [відкрити контакти](див. вище в блоці «контактна інформація») | @Zeph | 07012835549 | @Zeph_19

CERTIFICATION A competent professional with over 5+ years experience in sales and business,
HubSpot Academy resolving customer complaint in fast-paced sales and customer service
Inbound Sales Certified – 2023 environment. A proven track record of interfacing with diverse clients, building loyal
relationships, and increasing revenue. Effective at listening to customer needs,
Aleph articulating product benefits and creating solutions that provide value to the
Digital Ad Expert Certificate – Digital customer. Adept at online sales by designing winning digital marketing campaigns.
Marketing - 2023

Google Digital Garage
The Fundamentals of Digital Marketing - PROFESSIONAL EXPERIENCE
2023
Sales Manager & Customer
Vantage Oils Limited, Enugu, NG
Meta & Coursera Service
Meta Social Media Marketing 2019 – 2023
Professional – 2022 • Identified and generated leads, created quotes and converted them to orders.

ALX – Virtual Assistant Programme • Developed and implemented a comprehensive sales and marketing strategy that
ALX – The Room – 2022 increased departmental sales by 40%, and customer retention by 24%.
• Cold prospecting to 32+ potential clients per shift, providing relevant information that
resulted in a 20% increase in sales and customer base.
EDUCATION • Achieved and constantly exceeded sales budget set by the business, creating 10%
Master of Science: Crop Science annual increase in sales, and effectively maintained the CRM system.
University of Nigeria – 2021 • Navigated 3+ social media platforms, posting and engaging with content to increase
followers by 22% in 9 months. Crafted engagement strategies, presenting ideas to 25
PG Diploma: Crop Science colleagues.
University of Nigeria – 2016 • Regularly engaged with community on social media to increase awareness of new
products, discount offerings, and answer inbound questions via direct messages.
Bachelor of Science: Geology • Achieved a 97% 5-star customer satisfaction rating for having a sociable,
University of Nigeria – 2012 understanding, and patient attitude toward customers.

RELEVANT SKILLS Sales Representative
Yummy Miami Europe BV, Netherlands
Sep – Nov 2023
• Lead generation & Deal closing • Finding new leads and qualifying customers. Liaised with customers in a friendly,
• Product knowledge professional and approachable manner.
• Customer focused sales strategies • Processing all orders accurately and timely. Request and chase payment. Issuing
confirmation document.
• Online Customer Service
• Running daily and weekly report to ensure all information are captured.
• Process-oriented and Reliable • Ensured all incoming calls and emails are handled, and channeled to appropriate
• Exceptional communication skills department when necessary. Providing advice across all products.
• Actively promoted the full-range of product locally and internationally using digital
• Cold prospecting, CRM channels, by maintaining up-to-date knowledge of the product and pricing.
• Conflict Resolution
• Strong leadership & Analytical skills Customer Service Agent
Cosco Foods Limited, Enugu, NG
2015 – 2018
• Microsoft Office, Google Workspace
• Digital Marketing
• Facebook, Instagram, Slack • Answered average of 85 calls per day, addressing customer inquiries, solving
problems and providing new product information.
• Worked closely with the Creative Director of Marketing to increase following on
Facebook and Instagram from 100K to 150K followers.
• Maintaining contact with customers to follow up on purchases, suggest new
merchandise and inform on promotions and upcoming events.
• Communicated with empathy, patience, and understanding to identify solution
to customer’s needs, and diffuse conflict. Reduced negative review 80%.
• Managed customer queries, resolving issues and reducing the
need for supervisor assistance by 21%

Hobbies
Listening to classical music for relaxation, Distance running to build endurance, Reading