Innocent

Innocent udezeh
Abuja, Federal Capital Territory
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Summary
Motivated and detail-oriented customer support specialist with several months of experience in a fast-paced
environment. Proficient in managing high-volume inbound support requests via email, phone, and chat while
maintaining a positive and professional demeanor. Skilled in identifying and resolving customer issues, and able to
quickly learn and master new software and technology platforms. Excellent communication skills, both written and
verbal, with a strong commitment to providing exceptional customer service.

Experience
Technical Support
Dotmac Technologies • Abuja, Federal Capital Territory
03/2023 - Present
Performing routine maintenance and updates on software and hardware systems.
Working with other IT professionals and departments to provide solutions and improve systems.
Responding to customer inquiries and providing technical support and assistance with hardware and software
issues.
Identifying and resolving technical problems, both remotely and on-site, for customers.

Customer Service Representative
Dotmac Technologies • Federal Capital Territory, Abuja
08/2022 - 03/2023
Collaborating with other teams to ensure seamless customer experience across all touchpoints
Raised tickets and followed up with customers until their issues were resolved to their satisfaction.
Answering customer inquiries via phone, email, or chat in a friendly and professional manner
Resolving customer complaints and issues to the best of your ability and escalating to higher-ups when necessary

Teaching Assistant
Government Junior Secondary School • Maraba, Nasarawa
06/2022 - 02/2023
As an NYSC corps member, I perform the following functions at my place of primary assignment
Supporting the lead teacher in delivering lessons and activities to students.
Assisting with classroom management and behavior by reinforcing rules and expectations.
Providing additional support to students who require individual attention or who are struggling with particular
subjects or skills.
Grading homework assignments, tests, and essays.
Helping to maintain an organized and clean classroom environment.

Computer Support Specialist
BitByte • Yola, Adamawa
08/2021 - 02/2022
As a part-time computer support specialist, I performed the following
Responding to user inquiries and resolving problems related to hardware, software, and network issues
Providing technical assistance and support to users by diagnosing and resolving hardware and software issues
Documenting all technical inquiries and solutions in a ticketing system for future reference and problem
resolution
Create training materials and procedures, as well as train users on how to use hardware and software.
Skills
Teaching, Computer skills, Customer service, Microsoft excel, Microsoft word, Organizational skills, Multilingual,
software installation, Technical Support, Troubleshooting, Google Suite, Time management, Communication skills,
Collaboration, Problem Resolution, Analysis Skills

Education
Bachelor of Science Information System
ABTI American University of Nigeria • Yola, Adamawa
07/2021

Senior Secondary Certificate of Education (SSCE)
Command day Secondary School • Jimeta, Adamawa
06/2015

Primary School Leaving Certificate
ABTI Primary School • Yola, Adamawa
07/2008

Languages
English, Igbo, Hausa