Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9818004

Досвід роботи

Service Delivery Manager

з 07.2023 по 12.2023 (5 місяців)
ProkTech, Remote (Marketing, advertising, and PR)

• Guidelines creation (Ukrainian/English);
• Target audience selection;
• Browser automatization tools support;

Technical Support Engineer

з 07.2023 по 11.2023 (4 місяці)
Triolan, Remote (Telecommunications and networking)

• Client supporting;
• Internet service configuration;
• Updating existing database;

Account Manager

з 07.2023 по 08.2023 (1 місяць)
H-X Technologies, Remote (Telecommunications and networking)

• Maintenance of clients database;
• Conducting meetings;
• Conclusion of agreements;

Technical Support Engineer

з 06.2022 по 07.2022 (1 місяць)
Scaleo, Sumy (Marketing, advertising, and PR)

• Consult clients about the capabilities of the SaaS product;
• Configurations of clients accounts;
• Support clients through messengers/corporate chats;
• Helping with API and Pixel integration (C2S);

Middle Technical Support Consultant

з 07.2021 по 10.2021 (3 місяці)
SupportYourApp, Remote (Telecommunications and networking)

• Supporting customers via live chat, guiding customers and Sales
Engineers in product installation, operations, and
troubleshooting;
• Maintaining and updating the knowledge base, participating in the buildup of the support organization;
• Apply the latest and most excellent customer happiness practices;
• Introducing support methodologies and tools;
• Working in tight integration with the US-based support centre;

Sales Manager

з 07.2020 по 01.2021 (6 місяців)
American British Tobaco, Remote (Chemical industry, pharmaceuticals)

• Consulting clients about available products;
• Presenting loyalty program to end customers;
• Helping resolve issues;

Освіта

Sumy State University

Computer Sciences, Sumy
Вища, з 2021 по 2023 (2 роки)

Name of qualification and (if applicable) title conferred
Master of Computer Sciences:
• Degree - Master;
• Program Subject Area - 122 Computer Sciences (corresponding to 0613 Software and Applications Development and Analysis);
• Specialization - Informatics;

Sumy State University

Computer Sciences, Sumy
Вища, з 2019 по 2021 (2 роки)

Name of qualification and (if applicable) title conferred
Bachelor of Computer Sciences:
• Degree - Bachelor;
• Program Subject Area - 122 Computer Sciences;
• Specialization - Informatics;

Machine Building College of Sumy State University

Sumy
Середня, з 2015 по 2017 (2 роки)

General secondary education

Machine Building College of Sumy State University

Maintenance of Programmed Systems and Complexes, Sumy
Середня спеціальна, з 2015 по 2019 (4 роки)

Obtained qualification - Junior Specialist Degree;
Professional Qualification - Technician-Programmer;

Додаткова освіта та сертифікати

React Basics

2024, 1 month
Сертифікат

Introduction to Front-End Development

2023, 1 month
Сертифікат

Diia.Education: Personal Data

2024
Сертифікат

Знання і навички

Знання мов

• Українська — вільно
• Англійська — вище середнього
• Японська — початковий

Додаткова інформація

Digital skills
Information and data literacy - Advanced Level 6 / 6
Communication and collaboration - Advanced Level 6 / 6
Digital content creation - Advanced Level 6 / 6
Safety - Advanced Level 6 / 6
Problem-solving - Advanced Level 6 / 6
According to DigComp

Technical Skills:
- Programming Languages: Python (Basic); Java (Basic); C++ (Basic);
- Web Development: HTML (Intermediate); CSS (Intermediate); JavaScript (Intermediate);
- Database Management:
• • Relational Databases: MySQL: (Intermediate); PostgreSQL: (Basic); Microsoft SQL Server: (Basic);
- Data Analysis: Pandas (Basic); NumPy (Basic); Google Sheets (Intermediate);
- Frameworks: React (Basic);
- Version Control: Git (Basic);
- OSs: Windows (Intermediate); Linux (Intermediate);
- QA: Fundamental Principles (Basic);
- SDLC: TTD (Advanced);
- Collaboration and Project Management Tools: Jira (Basic); Confluence (Basic); Trello (Basic);
- Software Design Patterns: OOP (Intermediate); SOLID (Intermediate);
- Cybersecurity Principles: Zero Trust (Intermediate); MitM (Intermediate);
- Unix shell and command languages: Bash (Basic); Powershell (Basic);

Soft Skills:
- Team-work oriented;
- Analytical skills;
- Written and Verbal skills;
- Decision-making Strategies;