Катерина

Kateryna Pernata
Nationality: Ukrainian Date of birth: 05/06/1997 Gender: Female

 Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)  Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)
 LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
 Home: Ankara (Türkiye)

ABOUT ME

A young, qualified, high-motivated and responsible linguist who was successfully graduated from university in
January 2022 with a master's degree in the field of Turkish Language Studies.

Experienced in the tourism industry as a Guest Relations Agent. Open to continuous development and was
member of a Front Office team that sold over thousands of excursions in 2021.

Since 2022 Export Specialist at AKO Grup. We are exporting automotive batteries to more than 85 countries.
Experience in customer service and sales.

Interested in communication, human psychology and marketing topics.

Languages: English, Turkish, Ukrainian.

WORK EXPERIENCE

Export Specialist
AKO Grup [ 05/09/2022 – Current ]
City: Ankara
Country: Türkiye

• AKO Grup is a company in the automotive sector which includes Petlas (tire), AKO Jant (wheels) and Turbo Akü
(battery production) brands. Among biggest 100 companies in Türkiye. 1 billion dollars approximate turnover,
7000 employees and 5 factories.

• Creates strong database of current and new customers.

• Making market researches and searching for new customers.

• Attending internationals fairs to find new potential customers.

• Coordinating with production department to make delivers on time.

• Working with international documents, such as Invoice, Packing list, Commercial Invoice, Export and
International Contracts.

• Manage all processes from the proforma process to the delivery products to the customer.

Guest Relations Agent
Crowne Plaza Ankara [ 24/03/2022 – 31/08/2022 ]
City: Ankara
Country: Türkiye

• It was a 5-star pre-opening business hotel with 191 guest rooms and I had chance training my Opera PMS
knowledge during this limited period.
Guest Relations Agent
Carus Cappadocia Hotel [ 23/03/2021 – 21/02/2022 ]
City: Cappadocia
Country: Türkiye

• Carus was one of the top hotels of the Cappadocia region with its unique rooms and our customer-focused
service within a limited time, our guests came from all over the World and the service we provided for them was
tailor made.

• As a Guest Relations Agent, I assisted guests before they arrive and during their accomodation to provide them
an unforgettable experience of their life-time by sending them welcome e-mails, assisting to plan their
Cappadocia holiday day by day.

• Other than that, I had access to log into Extranets of reservation channels such as Booking.com and
Expedia.com in order to communicate with guests and respond their requiries.

• Since we had our own travel agency and hot-air balloon tour company, I was a personal concierge of our guests
and assisted them to spend their Cappadocia holiday fully filled.

• Once hotel was fully-booked I also helped my colleagues with check-in and check-out processes.

Interpreter
Interfoam Ukraine [ 06/08/2020 – 19/08/2020 ]
City: Kyiv
Country: Ukraine

• As an Interpreter I provided a smooth communication between two major companies in their field Interfoam
Ukraine & Allbemac.

• The project was successfully completed and it was a great experience for me in the field of technical
interpreting.

Ukrainian & Turkish Languages Teacher
Black Sea Association of Ukrainians in Samsun [ 01/10/2018 – 30/12/2018 ]
City: Samsun
Country: Türkiye

• I taught Ukrainian & Turkish Languages to children and adults under the roof of association and assisted them
to organize folklore events and workshops in the diaspora.

EDUCATION AND TRAINING

Turkish Language and Literature (Master's Degree)
Ondokuz Mayis University [ 2018 – 2022 ]
City: Samsun
Country: Türkiye
Final grade: 3.52

Folklore Studies & Cross-Cultural Communication in Turkish Language (Master's Degree)
Taras Shevchenko National University of Kyiv [ 2018 – 2019 ]
City: Kyiv
Country: Ukraine

Turkish Language and Literature (Erasmus+)
Ondokuz Mayis University [ 18/02/2016 – 15/05/2016 ]
City: Samsun
Country: Türkiye

Ukrainian & Turkish Language, Literature and Folklore Studies
Taras Shevchenko National University of Kyiv [ 2014 – 2018 ]
City: Kyiv
Country: Ukraine

LANGUAGE SKILLS

Mother tongue(s): Ukrainian

Other language(s):
Russian Turkish
LISTENING C2 READING C2 WRITING C2 LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

English
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Office / Mod Hotel Software

DRIVING LICENCE

Driving Licence: B

HOBBIES AND INTERESTS

Hobbies and Interests
• Learning new languages and cultures, traveling, folk dances, sports and literature.
• Interested in human psychology, communication and marketing topics.

COMMUNICATION AND INTERPERSONAL SKILLS

Communication and Interpersonal skills
• During my Erasmus and Master's Degree studies in Turkey, I met with many people from various countries and
had chance to learn more about foreign cultures, languages and their characteristics.

VOLUNTEERING

Ukraїner
[ Kyiv, 18/10/2022 – Current ]
• Translating news and information about Ukraine to Turkish language for Ukraїner project. It is a community and
organization that has been researching Ukraine and the Ukrainian context since 2016, telling stories Ukrainian
audiences and broadcasting them to the world in dozens of languages.

JOB-RELATED SKILLS

Job-related Skills
Responsible
Solution-oriented
Organized
Suitable to teamwork
Eager to learn
Patient
Presentable