Олена

Olena Motorna

Professional summary
Advanced level of English speaking and German. Have an experience in managing clients as working as a Customer Supporter and Data verification specialist in Jan 2022. Fast learning, results-oriented person, possessing exceptional problem-solving and analytical skills, able to work effectively. Perfectly skilled in working in stress area and communicating. While working as an English teacher, in Sep 2022, always used creative skills in working to improve students` language skills. After the beginning of the war had an additional job as a German/English translator
Experience
Jul 2021 – Dec 2021
Customer Supporter – Telecontact
Strated probation in Jul 2021
• Handle customer complaints
• Analyze problems and find solutions
Jan 2022 — Feb 2022
Data verification specialist • INFUSEmedia
Started probation in Feb 2021 in company "INFUSEmedia".
• Used communication skills in data verification.
• Ensuring the accuracy of data entered into the organization's electronic systems, such as loan applications.

Sep 2022 – Dec 2022
English Teacher – WOW! English

Strated probation in Sep 2022 at a private school.
• Organize classroom lectures and coursework.
• Prepare materials and activities.
• Assign homework and interesting exercises.
• Identify students with special requirements and create individualized plans.
Feb 2023 – July – 2023
A senior waiter – SoStay hotel
• worked in Poland
Education
Central Ukrainian State Pedagogical University named after Volodymyr Vinnychenko, Kropyvnytskiy, Ukraine

• Entered the university in September 2019. Branch: secondary education (english, german and literature). In 2021 awarded a Gratitude for taking part in English Literature Competition. Graduated in 2023
•

Born in
Kropyvnytskiy, Ukraine

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

Skills
• confident PC user (MS Office, Excel, PowerPoint
• skills in handle customer complaints and find solutions to their issues
• stress resistant
• creative approach to work
• skills in customer relationship management
• English C1 / German A2 /Polish B1