Chukwudi

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9929054

Досвід роботи

Customer support representative

з 02.2022 по 09.2023 (1 рік 7 місяців)
APPLIANCE REPAIR - USA, Remote (Public and business services)

Responsibilities:

- Handling Customer Inquiries: Managed incoming calls, emails, and messages from customers regarding appliance repairs, addressing their concerns promptly and professionally.

- Scheduling Service Appointments: Coordinated service appointments between customers and repair technicians, ensuring efficient allocation of resources and timely resolution of issues.

- Providing Product Information: Offered detailed information about appliance repair services, warranty coverage, and maintenance tips to assist customers in making informed decisions.

- Order Processing: Handled orders for replacement parts and accessories, ensuring accuracy in product selection, pricing, and delivery details.

- Complaint Resolution: Investigated and resolved customer complaints regarding service quality, billing discrepancies, or product issues, aiming for swift resolution and customer satisfaction.

- Follow-up Communication: Conducted follow-up calls or emails with customers post-service to ensure their satisfaction with the repair work and address any additional concerns.

- Documentation and Reporting: Maintained detailed records of customer interactions, service requests, and resolutions in the company database, providing valuable insights for process improvement.

Dispatcher

з 05.2021 по 01.2022 (8 місяців)
KK Logistics, Remote (Transportation and logistics)

- Assigning and Scheduling Deliveries: Assign drivers to specific routes and schedule delivery appointments, ensuring timely and efficient delivery of goods to customers.

- Communication with Drivers: Maintain regular communication with drivers via email and calls to provide them with route updates, pickup and delivery instructions, and any relevant information to facilitate smooth operations.

- Monitoring Delivery Progress: Monitor the progress of deliveries in real-time using tracking site, tracking the location of drivers and ensuring they adhere to schedules and deadlines.

- Problem Solving: Address any issues or obstacles that arise during the delivery process, such as traffic delays, or customer concerns, by promptly finding solutions and adjusting routes or schedules as needed.

- Documentation and Record-Keeping: Maintain accurate records of delivery schedules, driver assignments, route changes, and any incidents or deviations from the original plan, using ClickUp, Google docs.

- Coordinating with Other Departments: Collaborate with other departments, such as customer service, warehouse, and fleet maintenance, to ensure seamless coordination and communication throughout the logistics process.

- Compliance and Safety: Ensure that all dispatching activities comply with industry regulations and safety standards, including driver hours-of-service regulations, vehicle maintenance requirements, and adherence to company policies and procedures.

By effectively utilizing Sylectus and Load Manager site to search for loads, I ensure efficient and reliable logistics operations, contributing to the overall success and profitability of the company.

Освіта

Vinnytsia National Medical University

MEDICINE, Vinnytsia
Вища, з 2018 по 2024 (6 років)

Знання і навички

Знання мов

Англійська — вільно

Додаткова інформація

As an experienced customer service representative, I bring a client-centric approach that prioritises customer satisfaction while upholding the interests and values of the company I represent. My dedication to providing exceptional service stems from a genuine belief in the importance of fostering positive relationships with customers and ensuring their needs are met with efficiency and professionalism.

Throughout my career, I have consistently demonstrated a commitment to exceeding expectations and resolving customer inquiries and concerns with diplomacy. I understand the significance of every interaction with a customer and strive to leave a lasting positive impression that reflects positively on the company.

One of my core strengths is my ability to empathise with customers and understand their perspectives, allowing me to tailor solutions that address their specific needs and circumstances. By actively listening to their feedback and concerns, I am able to provide personalised assistance that fosters trust and loyalty.

Moreover, I firmly believe in upholding the reputation and values of the company I work for. I approach each interaction as an opportunity to reinforce the company's brand image and values, ensuring that every customer interaction reflects positively on the organisation.

I am confident that my combination of customer service expertise, client-centric approach, and commitment to upholding the interests of the company make me an ideal candidate for this position. I am eager to bring my skills and dedication to contribute to the success of your team and help elevate the standard of customer service excellence within your organisation.