Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9959606/

Досвід роботи

Customer support representative

з 10.2025 по 07.2026 (10 місяців)
EverHelp, Дистанційно (IT)

Customer support in a service-oriented product.

Responsibilities:
- Managed customer inquiries through a ticketing system (Zendesk), handling general
questions and troubleshooting issues
- Provided clear, helpful solutions to users via written communication, maintaining a high
standard of customer service
- Assisted with basic billing-related requests, including payments, refunds, and
transaction checks
- Maintained accurate customer records and updated internal documentation in CRM
and back-office systems
- Delivered high-quality customer communication in line with KPI requirements (Public
Replies per Hour, Quality Score)
- Collaborated with internal teams using Slack and Notion to ensure timely issue
resolution

Customer support manager

з 10.2024 по нині (2 роки)
P4P, Дистанційно (Маркетинг, реклама, PR)

Customer support in gambling industry.

Responsibilities:
- Provided customer support in the gambling industry via chat and email
- Worked with CRM system to resolve inquiries and manage user data

Sales manager

з 06.2024 по 09.2024 (4 місяці)
Recruiting agency, Дистанційно (Транспорт, логістика)

Worked for an American recruiting agency.

Responsibilities:
- Recruited drivers for a U.S.-based logistics partner
- Worked with CRM and followed structured sales scripts
- Recruited drivers to partner company

Community moderator

з 08.2022 по 09.2023 (1 рік 2 місяці)
Polkastarter Gaming Guild, Дистанційно (IT)

Responsibilities:
- Managed and moderated Discord community
- Hosted online events and maintained community engagement

Frontend developer

з 09.2020 по 03.2022 (1 рік 7 місяців)
CodeIT, Харків (IT)

Project description: Platform for artists
Technologies: Vue.js, Vuex
Responsibilities: Developed components, refactored code, fixed bugs
Link: www.hamsta.de

Project description: The World's #1 Poker Community, online poker forum
Technologies: HTML, CSS, JavaScript
Responsibilities: Built new pages, refactored legacy code, performed bug fixes
Link: www.cardschat.com

Освіта

Харківський національний університет радіоелектроніки

Комп'ютерні науки, програмна інженерія, Харків
Вища, з 2016 по 2020 (4 роки)

Додаткова освіта та сертифікати

SoftServe IT Academy - WebUi course

2020, 4 місяці

Знання і навички

• HTML
• CSS
• JavaScript
• Git
• React
• SASS
• Figma
• GitHub
• Redux
• TypeScript
• Vue.js

Знання мов

Англійська — вище середнього