Kseniia

Kseniia
Holosna
IT solutions specialist

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

About Me Work Experience
As a driven and dynamic Business Development
Representative, I bring a proactive and results-oriented
Business Development Representative
approach to cultivating opportunities and driving growth.
With a passion for forging meaningful connections and a Team International l Kharkiv, Ukraine 06.2021-06.2022
strategic mindset, I thrive in identifying and capitalizing on
untapped potential within markets. My dedication to creating -Conducted thorough market research to identify potential clients and emerging market trend.
value for clients and exceeding targets has consistently -Initiated and maintained relationships with key decision-makers in target industries, nurturing leads
translated into successful partnerships and increased through the sales funnel and achieving an increase in the conversion rate from lead to opportunity.
revenue. With a strong foundation in relationship building, -Managed a robust pipeline of leads and opportunities using CRM software, ensuring accurate tracking
market analysis, and solution-oriented selling, I am and timely follow-up to maximize conversion rates.
committed to leveraging my skills to contribute to the -Participated in ongoing training and professional development to stay updated on industry best practices
expansion and success of forward-thinking organizations. and enhance sales techniques.

Education Call Center Customer Service Representative 08.2020-04.2021
Bauer International Group l Kharkiv, Ukraine
Music Pedagogy
-Answered a high volume of incoming customer calls promptly and professionally.
Kharkiv Humanitarian- -Engaged with customers in a courteous and empathetic manner, actively listening to their
Pedagogical Academy concerns and inquiries to provide accurate information and effective solutions.
2011-2015 -Maintained accurate and up-to-date customer records using CRM software, recording
interactions, feedback, and resolutions for future reference.
Music Education -Contributed to a positive and collaborative team environment by sharing best practices,
providing peer support, and participating in team meetings and huddles.
Kharkiv Music College
2007-2011
Freelance Musician
Event agency l Chengdu, China/ Delhi, India 08.2018-10.2019
Kharkiv Secondary
School/Realschulabschluss -Performed as a solo musician and collaborator in various live music settings, including concerts,
1997-2007 events, weddings, and private functions.
-Demonstrated proficiency in playing violin, showcasing adaptability to different musical styles and
genres.
-Collaborated with fellow musicians, singers, and bands to create harmonious compositions and deliver
exceptional live performances.
Skills -Engaged with audiences through interactive performances, building connections and enhancing the
overall concert experience.

Lead Generation Music and art culture teacher 09.2015 - 06.2018

Strategic Networking Kharkiv secondary school number 90 l Kharkiv, Ukraine
-Developed and implemented comprehensive music and art curricula for various grade levels, aligning lessons with
Market Research educational standards and student needs.
-Designed interactive and innovative lesson plans that catered to diverse learning styles, utilizing a range of teaching
methods, materials, and technologies.
Business-to-Customer Experience
-Led group and individual music and art lessons, ensuring that each student received personalized attention and
guidance to enhance their growth.
Business-to-business sales -Organized and directed school concerts, art exhibitions, and performances, providing students with opportunities to
showcase their talents and gain valuable stage experience.
-Engaged with parents and guardians through regular communication channels, including parent-teacher conferences,
Customer Relationship Management to discuss students' progress and growth.
Languages
English(C1)
German(B2)
Russian(C2)
Ukrainian(C2)
Polish(B2)