Diana

Diana Shpylka
Customer support specialist

I have a background in IT, specifically a bachelor’s degree from “Kharkiv
Polytechnic University”, as well as international experience in dealing with
clients and resolving their enquiries, gained whilst working in customer
service in Copenhagen for around a year. I therefore believe that during this
time I have developed excellent skills in creative problem-solving, customer-
focused communication, and the ability to find common ground and deal
[відкрити контакти](див. вище в блоці «контактна інформація»)
with all types of people without stress.
Denmark, Copenhagen
I also have experience working as an English tutor, where I developed good
skills in explaining complex concepts in a very simple and accessible way for
people of all ages.
Skills
Understanding how the internet and
networks work

Ability to pick up technical skills Work experience
quickly

Independent problem solving International experience in the hospitality sector August 2025
(waitress, coffee shop assistant) – 10 months June 2026
Strong communication skills and a
• Communicated with customers in English
positive attitude • Responded quickly and independently to their requests
Experience of working with AI on a • Trained new staff members
regular basis (4 years)

Knowledge of user security due to
my field of study
English tutor – 1 year
September 2024
• Maintained regular communication and supported long-
term learning progress August 2025
• Worked with around 10 students (aged 12–55)
• Prepared and explained topics of varying difficulty

English: B2+
Ukrainian: native
Russian: fluent Cybersecurity internship at SoftServe – 2 months July 2024

• Worked in a team environment and communicated with August 2024
colleagues on daily tasks
• Gained experience with new technical tools and
internal processes
Technical certificates from Cisco,
TryHackMe, and Campfire Security

Education

Bachelor’s Degree September 2020
in Cybersecurity June 2024

NTU”KhPI”