Світлана

SVITLANA KOTENKO
Ukraine, Lviv T.[відкрити контакти](див. вище в блоці «контактна інформація») E: [відкрити контакти](див. вище в блоці «контактна інформація»)

Export-Import Manager
An enthusiastic and dedicated (Export-Import Manager) with over 2 years of experience in the logistic industry.
Extremely organized with the ability to work both independently by own initiative and as a part of the team.

PROFESSIONAL EXPERIENCE
Medical Centers “Rodyna”/ Rattwood, Lviv, Ukraine May 2021 – present
Import & Export Manager / Project Manager

 Oversee import shipments by working with sourcing, suppliers, broker and customs compliance team
to streamline classification and clearance process and support compliance initiatives
 Organize shipments by various multimodal transports (Air, Ocean, Road)
 Responsible for indirect purchasing activities, invoice discrepancies and payment inquiries
 Working with of import/export regulations (e.g. Tariff Classification; Certificate of Origin,
Commercial Invoice, etc.)
 Research product suppliers from China, Europe, USA, Canada
 Correspond with local and overseas suppliers with respect to price, product, packaging, delivery dates
and shipping, Manage contracts
 Coordinate pick-ups and documentation with forwarders, custom brokers and banks
 Work with suppliers to develop an efficient action plan for each order and communicate regularly to
ensure timelines are followed
 Receive tech packs, specs, actual samples and standards to suppliers and ensure they have accurate
and complete information for each product with no confusion§ Monitor status of orders, quantities
ordered and adjust production forecast & arrival dates to maintain appropriate stock levels
 Work closely with shipping forwarders and suppliers to consolidate orders and optimize freight costs
 Liaise with the design department in order to ensure that production deadlines are met
 Review and process claims against suppliers on the on-line platforms
 Maintain close follow up with suppliers for samples & production
 Ensure timely payments to manufacturers
 Update weekly shipments
 Solid understanding of overseas manufacturer work

“The Galleria Art Centre” Wedding Venue, June 2018 - June 2020
Jia Hao Group, Shanghai city, China
Guest Relations Manager

 Provided full package support to newlywed couples and guests
 Troubleshoot guest’s complaints
 Hire and train part-time fresh foreign and local talents
 Supervised quality control for more than 2,000 weddings, managing up to 3,000 guests flow per day in
17 banquet halls simultaneously. Have solid understanding of how to successfully develop
relationshipswith Chinese and foreign customers
Onehome Art Hotel, Shanghai city, China July 2016 - May 2018
Guest Relations Manager
 Welcome guests and determine guests’ satisfaction level
 In room check-in, check-out, recognize all VIP guests and give personalized service
 Prepare rooms for the guests, coordinate guest’s arrivals and departure
 Follow up with guests to ensure their requests have been meet to their satisfaction, encourage guests’
feedback
 Promote all amenities, conveniences and programs offered
 Examine activities logbook, assign task appropriately and implement control schedule daily

“Shanghai Yin Ting Yue Lai Boutique Hotel”, December 2015 - July 2016
Shanghai city, China
Receptionist
 Dealing with bookings
 Completing procedure when guests arrive and departure
 Preparing bill and taking payments

Manufacture “River”, Pinghu city, China July 2015 - November 2015
CEO’s assistant
 Provide a calendar management for CEO
 Complete administrative tasks that facilitate the CEO’s ability to lead the organization effectively
 Provide oral and written translation in Chinese and Russian languages

International consulting company “Optim Consult”, June 2014 - August 2014
Guangzhou city, China
Sales Manager
 Plan and achieve sales target
 Help customers to find business partners, factories and goods in China
 Accompany customers at the international exhibitions in China
 Resolve conflicts with suppliers in favor of the client
 Responsible for sales target in the company
 Maintain and develop relationships with customers in person and via telephone calls and emails
 Monitor customers preferences to determine the focus of sales efforts

EDUCATION
Lanzhou University, China September 2013 – July 2015
Master's Degree in Teaching Chinese as a foreign language

Bei Hua University, Jilin, China September 2009 – July 2013
Bachelor's Degree in Management of Tourism

Bei Hua University, Jilin, China September 2008 – July 2009
Chinese language course
College of Business and Law, Zhytomyr, Ukraine September 2004 – June 2008
Specialist in Law

LANGUAGE PROFICIENCY
Ukrainian – native; Chinese – fluent; English – upper-intermediate; Russian –fluent
Certificates: HSK6 2015

SOFTWARE SKILLS
 Microsoft Office (Word, Excel, Power Point)
 Google Workspace
 Strong oral and written communication skills
 Strong interpersonal skills