Василь

VASYL HURSKYI
IT Infrastructure & Operations Lead | Senior ITSM & Systems Engineer

Lviv, Ukraine (Open to Remote )

Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Profiles: LinkedIn | Djinni

Languages: English (Intermediate / Professional Working Proficiency B1+), Ukrainian (Native)

PROFESSIONAL SUMMARY
Versatile IT Infrastructure Leader and Senior Systems Engineer with 15+ years of hands-on
experience spanning IT Operations, Systems Administration, ITSM/ITIL, Technical Project
Management, and Applied AI Automation.

Proven track record in building fault-tolerant infrastructure from scratch, optimizing
CapEx/OpEx budgets, driving high-performing L2 Service Desk operations (supporting 7,000+
users), and implementing AI-driven workflow automation. Adept at bridging technical systems
and business objectives, mitigating risks, and managing cross-functional teams of 60+
members in fast-paced or critical environments.

CORE COMPETENCIES & TECH STACK
● ITSM & ITIL Governance: ITIL v3/v4 Framework (Incident, Problem, Change & Request
Management), Jira Service Management (JSM advanced customization, workflows, JQL,
auto-routing), Atlassian Assets (CMDB), Confluence KB (SOPs & Runbooks), SLA/KPI
management, Root Cause Analysis (RCA).
● Systems & Network Administration: Windows Server (Active Directory, GPO, DNS,
DHCP), Linux (Ubuntu, Debian), Windows 10/11 deployment scripting, WAN/LAN/VLAN
design, Wi-Fi MESH, MikroTik, RouterOS, VPN Tunnels, Hardware diagnostics, custom
cooling, component repairs.
● Virtualization, Cloud & DevOps Tools: Proxmox VE, Docker, Docker Compose, Google
Workspace Admin, Microsoft 365, Identity & Access (SSO, MFA, SAML, RBAC, Zero Trust),
basic MDM (Intune, Jamf).
● AI & Workflow Automation: n8n workflow integration, Python (basic), Bash scripting,
REST APIs, Webhooks, Local LLMs (Ollama, Gemma 3), GraphRAG/RAG architectures,
AI-assisted development (Vibe Coding).
● Physical Security & Event Infrastructure: CCTV (IP/AHD, NVR/DVR systems), off-grid
power/network deployment, crisis management, physical asset management.
● Project & Operations Management: Agile (Scrum, Kanban), Waterfall, Hybrid PM, WBS,
Gantt Charts, SRS, Vendor Management, CapEx/OpEx Budgeting, Risk Mitigation.
PROFESSIONAL EXPERIENCE
AI & IT Infrastructure Consultant / Independent Contractor
May 2025 – Present | Remote / Lviv, Ukraine
● AI & Automation Integration: Design and deploy low-code/no-code workflow
automations (n8n, Python, REST APIs) and AI tools to streamline client operations and
document analysis workflows.
● Local LLM & RAG Solutions: Implement secure, privacy-focused local AI setups (Ollama,
Gemma 3) and GraphRAG/RAG frameworks for business clients requiring high data
confidentiality.
● Infrastructure Auditing: Deliver end-to-end IT infrastructure consulting, focusing on
Proxmox VE virtualization, Docker containerization, MikroTik network optimization, and
automated backup strategies.
● Applied AI Portfolio: Completed the Google AI Professional Certificate (2026) and
developed 20+ practical AI artifacts to reduce routine task handling time.

Senior Service Desk Engineer / L2 Support Specialist
GlobalLogic | May 2022 – May 2025 (3 years)
● L2 Escalation & SLA Excellence: Handled complex L2 technical support escalations for a
global enterprise environment of 7,000+ active online users. Consistently ranked in the
Top-3 engineers by resolving 100–130 tickets/month with a 94%–96%+ SLA compliance
rate.
● JSM Customization & Administration: Customized Jira Service Management workflows,
implemented automated routing rules, and created complex JQL filters to improve ticket
categorization and resolution speed.
● CMDB & IT Onboarding: Managed end-to-end technical onboarding for 30–60 new hires
monthly while maintaining 100% data accuracy across Atlassian Assets (CMDB).
● ITIL Operations & Knowledge Management: Executed system updates following ITIL
Change Management protocols, collaborated with external vendors, and authored
technical runbooks and standard operating procedures (SOPs) in Confluence KB.

Technical PM / Infrastructure Lead / Founder
be0netech / Mr.Fixer | June 2015 – February 2022 (7 years)
● End-to-End Turnkey Solutions: Managed turnkey IT infrastructure projects (budgets up
to $10,000+) for corporate clients, educational institutions, NGOs, and contact centers
across a client base of 1,200+ accounts.
● Key Projects & Implementations:
○ Likarni.com (Call Center, ≤50 PCs): Built unified network infrastructure from scratch
(procurement, wiring, setup), delivering 99.9% uptime and eliminating voice
connectivity latency.
○ Shaalavim Elementary School (30 PCs): Executed complete hardware/software
 overhaul, system optimization, and maintenance for administrative and computer lab
setups.
○ HotSpot English School (100 Users): Upgraded Wi-Fi MESH network, configured
MikroTik dual-ISP balancing/failover to eliminate dead zones, and centralized network
printing.
○ CCTV & Industrial Systems: Designed, wired, and deployed IP/AHD CCTV systems for
industrial sites, offices, and residential properties.
● Incident Reduction: Applied ITIL Problem Management and Root Cause Analysis (RCA) to
phase out legacy systems, reducing recurring infrastructure outages by 15%–30%.

Head of IT / IT Department Manager
LedLife | January 2021 – February 2022 (1 year)
● Multi-Site Infrastructure Management: Oversaw complete IT infrastructure across 3
physical locations (5 servers, 50+ workstations), drafting modernization roadmaps and
operational policies.
● Financial Management: Formulated and monitored monthly, quarterly, and annual
CapEx/OpEx IT budgets.
● System Upgrades & Risk Mitigation: Executed scheduled server pool hardware
upgrades, established automated data backups, and managed third-party service center
agreements.

Operational Lead / Regional Board Chair
NGO "FRI" (Regional Initiatives Foundation) | February 2016 – February 2018 (2 years)
● Leadership & Growth: Led a distributed team of 60+ active members and volunteers.
Grew active membership by 1.5x and doubled project throughput during tenure.
● Operations & Grants: Managed international partner grant budgets, vendor
procurement, transparent financial reporting, and property audits.

Event Infrastructure Manager / Technical Director
NGO "Rayduga" (Festival Projects) | 2010 – 2016 (6 years, Project-based)
● Large-Scale Event IT & Ops: Oversaw physical infrastructure, power, and
communications for off-grid festivals (1,000-4,000+ attendees) across multiple regions.
● Cost Savings & Crisis Management: Implemented optimized technical solutions that
saved 70,000+ UAH per event. Resolved P1 infrastructure incidents under real-time peak
loads of 3,000+ concurrent users.

EDUCATION & CERTIFICATIONS
● Google AI Professional Certificate — Coursera / Google (2026)
7-course program covering Applied AI, Prompt Engineering, Vibe Coding, n8n workflow
automation, and data analysis.
● Google IT Support Professional Certificate — Coursera / Google
 Network administration, system administration, IT security, and troubleshooting
methodologies.
● Fundamentals of Project Management in IT (Certificate #02605) — PM School (2020)
Agile/Waterfall frameworks, SRS, WBS, Risk Assessment.
● ITIL Process Knowledge Training — Internal/Professional Training
In-depth study of Incident, Problem, Change Management, and Service Operations.
● Junior Specialist in Management (Project & HR Management) — College of Economics
and Management at KNEU