Контактная информация

Соискатель указал телефон, эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4164793

Опыт работы

Заместитель начальника отдела по работе с клиентами / Customer Support Supervisor

с 01.2014 по 06.2017 (3 года 5 месяцев)
TLSCONTACT UKRAINE LLC, Киев (аутсорсинговая компания, предоставляющая визовые услуги / outsourcing company providing visa processing service)

- checked and handled visa applications;
- obtained applicant's biometric data;
- translated documents such as work certificate, bank statement, ownership of real property, employment contract, supporting letter, power of attorney, marriage certificate, birth certificate, divorce certificate, parental consent;
- provided medical insurances (Amadeus v3.0);
- leadered the Belgium Visa Center and built a strong customer service
team;
- was granted a one-week mission to Yerevan in order to establish the
workflow of new visa center.

Customer Support Representative - Account Manager

с 04.2013 по 01.2014 (9 месяцев)
Innovative Solutions LTD, Киев (software, web and application development company)

- provided an outstanding level of service with each customer;
- escalated technical issues to appropriate departments;
- accepted complaints and provided solutions to ensure member
satisfaction and retention;
- responded to customer requests for purchases, information, and
account maintenance.

Secretary / Personal Assiatant/ Translator

с 09.2012 по 02.2013 (5 месяцев)
AFAAK-GROUP LLC, Луганск (coordination agency, intermediary)

- efficiently dealt with paperflow;
- handled with all correspondence, bill payments;
- translated all neccecary documentation;
- keept a record of incoming students;
- consulted students on various issues.

Also Director treated me as interpreter, transfer, guide, rieltor, accountant and simply consultant on any issue.

Образование

Volodymyr Dahl East Ukrainian National University

Faculty of Philology, Луганск
Высшее, с 2008 по 2012 (3 года 9 месяцев)

Знания и навыки

Знание языков

• Английский — продвинутый
• Французский — начинающий