Artem

Dmytryn Artem

$90000*

Team lead**

Work experience

Employer: B2B Soft Inc., eHopper project
Dates: 09.2020 – 02.2022
Position: independent support associate contractor
Duties:
• technical and client support for an eHopper cloud software
• handling incoming requests from clients
• software and card terminals setup on customer side (remotely)
• trainings for a new clients and agents
• dealing with issues on the client side
• communication with dev, qa, sales teams
• hardware and software troubleshooting
• back-office tasks
• handling internal reports

Employer: Outsourcing contact-center “Contactis”, WizzAir project
Dates: 04.2016 – 07.2020
Position: supervisor, project manager deputy
Duties:
• agents group work organization (10-25 people)
• interviews with newcomers and onboarding process
• agents' training's
• KPI control
• work schedule control
• quality control
• orders, tickets, and call processing
• data processing
• payments control (Wirecard, Adyen and others)
• back office tasks
• reporting
• maintaining and filling an internal knowledge base

Employers: several companies, including Global Logic, DEKS, Mobox, SEA, PC “Networks and systems”
Dates: 2011 – 2016
Positions: team lead, technical specialist

Employer: NPC "Ukrenergo"
Dates: 11.2007 – 07.2011
Position: leading engineer, team leader deputy

• calculation and control of a high-voltage power network modes and it high and low voltage equipment
• data gathering for a planning of a high voltage equipment renovation schedule
• projects reviewing and data check
• reporting
Languages knowledge

English: upper-intermediate
Russian: native
Ukrainian: native

Education

2004 – 2010
University: National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
Specialty: engineer
08.2010 - 04.2011
University: «KROK»
Speciality: project manager

Courses, certificates etc.
By request

Additional information

Remote work: yes
Relocation: yes
Business trips: yes
Driver’s license: “B”
Family status: single
Children: yes
Hobby: skiing, tourism

Contacts

Dmytryn Artem
15.05.1988
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* amount/currency can vary (crypto is fine). Part-time/hourly can be discussed.
** priority for the co-founder/co-owner roles.