Сайт пошуку роботи №1 в Україні

Резюме від 22 травня 2018 PRO

Марина

Client Supporter, Customer service consultant

Зайнятість:: Повна зайнятість.
Вік:: 35 років
Місто проживання:: Дніпро
Готовий працювати:: Дистанційно, Дніпро

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2530419

Досвід роботи

Senior Client Supporter

з 11.2016 по 11.2017 (1 рік)
NeuString, Dnipro (IT)

Responsibilities:

- Receive and resolve inbound calls and emails from our clients (1 level support)
- Implementing and maintaining new and existing corporate client accounts.
- Loading test data for our clients and creating reports.
- Taking ownership for issues, investigation and resolution of queries.
- Regular feedback to manager on cases, queries and issue resolution.
- Identifying trends in queries and making suggestions on reducing future query levels
- Escalation of any issues that may hinder Client Services from reaching agreed service levels.
- Updating client support cases.
- Communicate with the development, test and operations team regarding ongoing support issues.

Junior engineer of computer systems

з 09.2011 по 10.2016 (5 років 1 місяць)
PJSC "APK-INVEST", Дніпропетровськ (Agroindustry)

Responsibilities:

-coordination of incoming phone calls (proactive and positive approach)
-receiving and registration of incoming internal correspondence
-support client needs from the beginning to its completion
-development of processes, regulations, procedures and instructions;
-maintaining document flow, paperwork
-optimization of communication (spending cuts)
-meeting with suppliers for new deals/contracts
-make contracts and control of their execution (payment of accounts, monitoring the performance of obligations)

Achievements:
- Creation contracts database for IT department
- Participation in the project to сreation the working service "Help Desk" from scratch ("Help Desk" - is a Call-center within the organization)
- Participation in the project to transfer the company to a new mobile operator (calculated and optimized data)

Call-center operator

з 08.2010 по 09.2011 (1 рік 1 місяць)
PJSC "PUMB" (Commercial, retail and investment banking operations)

Responsibilities:
- Consultation of clients on products and bank services
- Service of business deals on operating credit products
- Sale of other retail products/services to clients according to bank tariffs
- Control of current operations of client's accounts

Освіта

Donetsk National University

Speciality: System Administrator, Donetsk
Вища, з 2008 по 2012 (4 роки)

part time studies

Donetsk college of industrial automatics

Speciality: Computer Programmer, Donetsk
Середня спеціальна, з 2004 по 2008 (3 роки 9 місяців)

vocational education

Додаткова освіта та сертифікати

ELF(English Language in Focus) - English for IT

2014-2015 (2.5 months)

AES (american english school)

4 month

Знання і навички

1С MS Access BASIC Google Docs Internet Explorer Express MS Excel Mozilla Firefox Google Сервисы Google Service Desk Пользователь Internet ITIL Email MS Office MySQL Opera MS Outlook Outlook Express MS PowerPoint MS Word Акцент 1С:Предприятие Договорная работа Организаторские способности Планирование времени и задач 1C Accent Freshdesk Work with the printer Work with the scanner Organizational skills Planning time and tasks

Знання мов

Українська — вільно
Російська — вільно
Англійська — середній

Додаткова інформація

ADDITIONAL INFORMATION
Personal qualities:
- customer orientation
- responsible
- resistant to stress
- readiness to work flexible hours
- ability to multitask
- aiming at result
- teamwork
- ability to concentrate on the main things
- attentive to details
- optimism and enthusiasm