Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3695797

Додаткова інформація

Liliia Prokopiuk

Address: 43025, Hryhoruka St., Lutsk, Ukraine
Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype: Lilianna_Prokopiuk

Career Objective
To obtain a position in the hospitality industry where I can show my abilities of providing excellent customer service and contributing to the growth of the company.

Personal information
Date of birth: 11.03.1994
Nationality: Ukrainian
Marital status: single

Summary and qualification
•Over 2 years of experience in delivering exceptional customer service in hospitality and travel industry.
•Proven ability to demonstrate main hospitality standards and values in all interactions both with guest and colleagues.
•Excellent interpersonal skills and the ability to communicate effectively.
•Enthusiastic, friendly and positive attitude.

Professional experience
Lobby Ambassador 08.2015-10.2016
Wyndham Grand Regency Hotel, Doha, Qatar

Main responsibilities:
Create positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
Proactively greets guests within the lobby environment, identifying their needs and fulfilling appropriately.
Monitor traffic flow and guest queues within lobby, direct and help guests as appropriate to minimize waiting time.
Deal with guest's requests and complaints, actively identify and resolve guest concerns following service protocols.
Use OPERA system for hotel operation according to Wyndham standards.
Enthusiastically promote feature and benefit of hotel, venues and outlets.

Travel Agent 11.2014-06.2015
Travel Agency “MegaTrade”, Lutsk, Ukraine
Main responsibilities:
Provided high customer service level to assure the client totally satisfied.
Complied with company established guidelines, procedures and standards in customer service area.
Maintained and updated detailed customers list for potential sales opportunities.
Provided full information to the clients about current tours and suggested the most cost-effective travel mode within established travel policy.
Recommended and assisted customers with necessary international travel requirements like passport, visa etc.

Education
Bachelor of International Relations (Specialist of International Tourism)
National University of Ostroh Academy, Ukraine, 2011-2015.

The Masseuse(Classical Massage)/ Massage Consultant
The First Regional Courses of Improving Specialists, Ukraine, 2015.

Training:
Front Office Professional (LobsterInk Programme), 2015, Qatar.
Sales Professional (LobsterInk Programme),2016, Qatar.
Creating professional image in the workplace, 2014, Ukraine.
Time management training, 2013, Ukraine.

Computer skills:
Ability to work with such operating systems as Windows, Mac OXS.
Proficiency in MS Office programs (Word, Exel, Power Point, Outlook).

Language skills:
Ukrainian/Russian – mother tongue
English – fluently
Polish – fluently
German – basic