Ольга

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4543871

Досвід роботи

Business development manager

з 01.2018 по 10.2018 (9 місяців)
Consult Business Partner LLC, Kyiv (HR-consulting, recruiting, full-cycle maintenance of HR-processes)

searching and attracting of new B2B and B2C clients in all areas of the company’s activities (recruiting, outsourcing, open trainings, corporate education, HR consulting);
-full-cycle maintenance of selling company’s services (from identifying the needs to making a contract);
-building and coordinating process communication between project team and a client;
-tracking the results of work of the project team;
-forming of commercial and tender proposals, control of their consideration;
-taking part in preparation of agreements for new customers;
- presenting of the company on the external meetings (exhibitions, forums, vacancies fairs);
- launching and developing the direction of partnership programs from the very beginning;
-taking part in development of realization strategy of company’s new products and services;
-expanding the base of potential customers;
-taking part in development and realization of strategy, that considers the increase of brand’s awareness;
- preparation of texts for publication in promotional materials and on-line resources;
-market analysis;
- analysis of implemented projects (customer satisfaction, readiness for further cooperation)

Business customer manager (‘’Job’’ Department)

з 03.2017 по 12.2017 (9 місяців)
Emarket Ukraine LLC (OLX Group), Kyiv (on-line platform for private announcements)

- selling of paid services of the OLX service to business customers (B2B);
- developing "warm" customer base, increasing the client's average check;
- attracting new customers (cold calls, field meetings);
- preparing commercial offers;
- developing strategies for clients’ materials placement and advertising;
- forming and developing of the own portfolio of clients;
- working with incoming contacts, advising products and services of the OLX platform.

Project Manager , Customer Service Specialist

з 07.2015 по 03.2017 (1 рік 8 місяців)
Verna LLC, Kharkiv, Kyiv (creation, modernization and maintenance of IT infrastructures for large territorially distributed enterprises)

- receipting, registrating, processing of references from clients of the company (the banking organizations, trading retail networks) in CRM and Console systems;
- forming primary analysis, redistributing incoming tasks between competent specialists, monitoring the status of implementation, interacting with the client at all stages;
- organizing the statement of tasks and controlling of SLA compliance by service providers in the regions of Ukraine;
- maintaining constant contact with existing customers and service providers;
- analyzing customer satisfaction, improvement of the quality of services provided;
- searching for specialists to perform the task set by the client;
- reporting (verification, invoicing, preparation of contracts, specifications, estimates);
- participating in launching of new projects, development of technology for interaction with new customers (in conjunction with the account manager).

Recruiter

з 08.2013 по 03.2015 (1 рік 7 місяців)
PRO Marketing LLC (ZEST Outsourcing), Kharkiv (search and selection of the personnel, outsourcing, outstaffing)

-searching and screening personnel for temporary and permanent place of work (mass selection, recruiting)
- coordinating outsource project for provision of temporary staff for the network of retail stores (in the territory of Eastern and Central Ukraine)
-participating in promotion of the company's brand (promotion of official pages in the social network "VK")
- constant expanding of the existing candidate base;
- vacancy announcements placement (media);
- resume primary selection and evaluation;
- conducting interviews and checking recommendations for candidates;
- preparing CVs for the company's clients;
- accompanying candidates on each stage of selection
- recruiting employees to outsourcing projects;
- monitoring the labor market, conducting salary surveys;
- reporting (drafting reports, time sheets for employees in outsourcing projects);

Освіта

National Aerospace University -'’Kharkiv Aviation Institute”, Kharkiv

Faculty of Humanities, Master’s degree in Psychology (Honours), Харьков
Вища, з 2008 по 2013 (4 роки 9 місяців)

Додаткова освіта та сертифікати

Training ‘’B2B Sales Camp’’ (Terrasoft)

08.2018

Master class “Team motivation in business turbulence conditions”

05.2018

Master class “Effective business communication”

04.2018

Training «Building a professional brand» (one-day module from the course CBP HR School PROfessional)

04.2018

CBP HR School BASIC

02 – 03.2018

First Cambridge Educational Center (English courses)

07– 12.2017

English language school ILingua (speaking club with Native Speaker)

03 – 04.2015

English school "Green Forest''

2011 - 2013

«K. R. Rogers master school of client-centered psychotherapy»

2010 - 2011

Знання і навички

Знання мов

• Англійська — середній
• Українська — вільно
• Російська — вільно

Додаткова інформація

Positive sides:
- strong communication skills, able to work with every kind of person;
- I appreciate the opportunity to influence the result of work;
- great analytical skills, able to make decisions and take responsibility for consequences;
- able to work independently and with any team;
- always ready to learn something new and challenging ☺

Working in a Team or with the Client, both require first of all professionalism, sincerity, consistency from a specialist. I am sure that the belief in what you are doing and persistent work always leads to success or at least a result.
In the next 3 - 5 years I plan my professional development in the field of technical project management (hardware, network equipments, business process management system, etc) and personnel training.