Марина

Контактна інформація

Шукач вказав ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4656989

Досвід роботи

Senior Business Analyst

з 12.2019 по 10.2022 (2 роки 10 місяців)
EPAM, Дистанційно (IT)

Requirements elicitation and management
Stakeholder management and customer communication
Current business process analysis
Creating project scope documentation
Writing use cases and user stories
Mockups and flowcharts creation
Risks, assumptions, and constraints analysis
Backlog management and prioritization
Reviewing technical documentation updates
Conducting demos and customer training

Product Manager

з 05.2019 по 11.2019 (6 місяців)
airSlate, Київ (IT)

Performing market research and competitors’ analysis
Product vision and strategy development
Product roadmap creation and maintenance
Analysis and documenting of key business processes and system requirements
Creating effective user journey scenarios
Coordinating project development process
Eliciting requirements from stakeholders, defining product priorities and goals

Solutions Engineer

з 08.2018 по 04.2019 (8 місяців)
airSlate, Київ (IT)

Working with enterprise customers on custom integrations with their CRM systems
Analysis and documenting of clients’ use cases
Tools configuration according to customer’s workflow
Conducting demos and training sessions
Troubleshooting tooling issues and ensuring frictionless users’ onboarding
Gathering real-time customer feedback

Client Services Manager

з 07.2017 по 07.2018 (1 рік)
FORM, Киев (IT)

Collecting use case requirements
Customer projects implementation: building complex workflow solutions
Estimating project scope and development timeframes
Conducting demos and customer training

Head of International Customer Support

з 01.2016 по 06.2017 (1 рік 5 місяців)
FORM, Киев (IT)

Managing a team of Ukraine and US-based support analysts (15 people)
Assigning tasks and keeping track of KPIs
Optimizing customer support procedures
New staff hires and conducting individual performance reviews
Conducting personnel training
Close cooperation with Product, QA, Client Services, and Sales teams

Technical Support Analyst

з 09.2014 по 12.2015 (1 рік 3 місяці)
FORM, Киев (IT)

Processing customer inquiries via email, phone, live chat
Conducting training, webinars, and troubleshooting sessions for customers
Bugs troubleshooting and delivering to the technical team
Performing root cause analysis, developing checklists for typical problems
Implementing minor CSS and HTML changes in customers’ forms

Regional Manager

з 02.2013 по 06.2014 (1 рік 4 місяці)
STEKO Trading, Киев (Construction industry and woodworking)

- Opened two company offices in Chernihiv and the region;
- Supervised marketing campaigns, implemented new sales
strategies.

Project Manager / CEO Assistant

з 11.2010 по 01.2013 (2 роки 2 місяці)
ADC Group, Киев (Architecture & Construction)

- Ordered supplies and supervised their delivery for the existing
company properties (shopping centers, cinemas, supermarkets,
etc.);
- Managed company properties at the stage of construction (hotel
“Cosmopolite”, outlet center “Manufactura”);
- Held hotel franchising negotiations;
- Supervised hotel furniture and decoration purchase, custom
clearance and logistics;
- Arranged CEO business trips and meetings, internal conferences,
presentations, HR interviews.

Освіта

Nizhyn State Gogol University

English and Foreign Literature, Нежин
Вища, з 2006 по 2011 (4 роки 9 місяців)

Додаткова освіта та сертифікати

Business Analytics, hillel IT School

2019

Знання і навички

Знання мов

Англійська — просунутий

Додаткова інформація

I have a valid B-1/B-2 US visitor visa and I'm open for business trips.