Михаил

CV Customer support representative. VIP-support. Shift supervisor. 2 years+ Gambling, betting sphere.
Hubin Mykhailo

Age: 24

Education:
Bachelor degree in biology (genetics), Karazin’s university.

Master’s degree in psychology, Karazin’s university, 2020.

Languages: c1 (advanced) in English, «Global English» courses 2015-2019.

Completed Business Analytics Courses June 2023 Hillel IT School

Work experience:
1. Dispatcher and truck owner operator in «Buddy Moore ». Responsibilities: booking loads and making long-term deals with cargo carriers in USA with truckstop and DAT
2. Customer Support Representative in “Truffpeak” (April 2021 till June 2022) 1year+. Shift supervisor. VIP-support.
3. Customer Support Representative in “Loft” (June 2022 till April 2024) 1year+. Shift supervisor. VIP-support. 2 years
4. QA chat quality assessment NDA casino (August 2023 till now part-time employment)

Computer skills: I have user level in the CRM system and in the main package of Microsoft Office. I am familiar with basic principles of payment systems and cryptocurrency exchanges, verification of documents through sumsub. I am experienced with fundist.org, bitrix24.ru, Verbox, Livechat, Jira, Confluence.

Duties: building and maintaining relationships with users, assistance in resolving technical and verification issues, bonus offers.

Achievements. I quickly became shift leader as customer support so I am experienced with onboarding new employees and being a tutor. I am in charge of building relationships with VIP-customers who make the vast majority of the profit of the company.

Professional skills: striving for career growth, responsible, ability to find a common language with people, being sociable, non-conflict person, good negotiating skill.

Personal qualities: punctuality, organization, willingness to learn new material constantly, communicability and ability to work in a team, motivation to work and earn money, stress-resistant, using personal approach for everyone, team player, ready to work with evening/night schedule. I love to train new staff.

Desired jobs: Payment antifraud manager, business/product analyst, QA chat quality assessment in gambling betting sphere. I am open for new ideas.
Remote work is more preferable but office is also suitable.

Contacts: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber, Telegram), [відкрити контакти](див. вище в блоці «контактна інформація»).
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)