Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4937009

Досвід роботи

WAREHOUSE SPECIALIST

з 03.2021 по 02.2023 (1 рік 11 місяців)
ERC, Киев (Оптовая торговля, дистрибуция, импорт, экспорт)

• Posting goods to warehouse
• Pulling items, filling orders, packaging them for shipment
• Participation in regular inventory activities
• Maintaining cleanliness and order in the warehouse

L1 TECHNICAL SUPPORT

з 07.2020 по 01.2021 (6 місяців)
Volia Cable, Киев (Телекоммуникации, связь)

• Troubleshoot customer’s technical issues by phone
• Assistance to subscribers in solving financial issues of their accounts
• Provide information by phone about the company's products and services
• Upselling of the company's client equipment to subscribers

L1 TECHNICAL SUPPORT

з 02.2019 по 07.2020 (1 рік 5 місяців)
Phonet, Киев (Телекоммуникации, связь)

•Troubleshoot customer’s issues via phone
•Report issues to ticket system (Zendesk), escalate to L2 when required
•Configure client's cloud PBX
•Configure client's IP phones and softphones remotely
•Consult customers about services, features and configuration

CUSTOMER SUPPORT

з 09.2017 по 02.2019 (1 рік 5 місяців)
iPay.ua, Киев (Finance, banking, and insurance)

•Provide L1 support for online payment service via phone, chat, email, social media
•Consult customers on features and terms of the service
•Provide customers detailed information about their payments
•Resolve payment issues, escalate to L2 when required
•Support Masterpass digital wallet customers

CUSTOMER SUPPORT

з 05.2016 по 09.2017 (1 рік 4 місяці)
Vodafone, Киев (Telecommunications and networking)

•Provide customers with product and service information over the phone
•Configure mobile internet on customer cell phone
•Configure mobile services on customer account
•Manage and resolve customer complaints

OUTSOURCING CUSTOMER SUPPORT

з 10.2014 по 05.2016 (1 рік 7 місяців)
Kievstar, Киев (Telecommunications and networking)

•Provide customers with product and service information by phone
•Process orders, forms and applications
•Outbound customer satisfaction calls and survey calls
•Outbound collections calls

QA ENGINEER

з 01.2014 по 10.2014 (9 місяців)
GlobalLogic, Киев (IT)

•Review requirements and technical design documents
•Create test cases (HP Quality Center)
•Prepare test environment (Linux)
•Design, develop and execute automation scenarios
•Report bugs to tracking system (Jira)

QA ENGINEER

з 03.2012 по 12.2013 (1 рік 9 місяців)
IntroPro, Киев (IT)

•Review requirements, specifications and technical design documents
•Create test plans/cases. Estimate, prioritize and coordinate test activities
•Execute manual tests, report bugs to tracking system (Jira)
•Design, develop and execute automation scripts (Java, Selenium, Jenkins, Maven)
•Prepare test environment and deploy application (Linux)

NOC ENGINEER

з 05.2011 по 03.2012 (10 місяців)
Oberon Media, Киев (IT)

•L2 service support of online Web applications
•Report bugs and detected issues to tracking system (Jira)
•Investigate issues, escalate to L3 when required
•Monitor server infrastructure, analyze logs (Splunk)
•Create and support test scenarios (Java, Selenium)
•Customize and support environment for monitoring (Hyperic, Nagios, Zabbix)

CORPORATE SALES

з 11.2007 по 08.2009 (1 рік 9 місяців)
Cyfra.ua (ISP), Киев (Telecommunications and networking)

•Generate leads (outgoing calls, active search, meetings)
•Negotiate and sign agreements
•Coordinate efforts of all departments to activate customers
•Establish and develop relationships with owners of buildings and business centers
•Meet and exceed sales goals, weekly/monthly reporting

L1 TECHNICAL SUPPORT

з 01.2007 по 10.2007 (9 місяців)
Cyfra.ua (ISP), Киев (Telecommunications and networking)

•Troubleshoot customer’s issues by phone and email
•Report issues to tracking system
•Configure and support network equipment (DSLAMs, ADSL modems, routers, switches)
•Monitor network availability and performance of servers/services

SYSTEM ADMINISTRATOR

з 01.2006 по 12.2006 (11 місяців)
Team Systems, Киев (Public and business services)

•Administration of servers (Windows Server 2003, Active Directory)
•User support and desktop operating system/application support
•Configuration of network equipment (PBX, phones, routers, switches, modems)
•Maintenance of network infrastructure

Освіта

National Aviation University

Computer systems and networks, Киев
Вища, з 2002 по 2007 (4 роки 9 місяців)

Знання мов

• Англійська — середній
• Українська — просунутий
• Російська — вільно