IDeals Solutions
Вакансия от 12 марта 2018

Customer Service Representative

25000 грн

IDeals Solutions   
Вид занятости:
полная занятость
опыт работы от 1 года, высшее образование

Описание вакансии

International software technological Company — iDeals Solutions ( opens a new position for Customer Service Representative in its Kiev office.

iDeals Solutions is a global Company with a team of highly qualified and reliable experts with offices and partners in four international regions including North America, Western Europe, Eastern Europe, and the Asia Pacific region. The Company is intended to be a global leading SaaS provider of secure document management solutions.

If you’d like to grow and run exciting new projects using latest and hottest technologies, we can give you such opportunity. We are looking for proactive and talented people who ready to meet real challenges and interesting tasks and be ready for wide career opportunities.


  • Advanced or fluent English (C1, C2 — proficient, advanced, fluent, with a tiny bit of accent or no accent)
  • Experience of communication with English native speakers
  • Previous working experience using English at least 1 year
  • Copywriting skills or technical writing experience are not mandatory but are a strong advantage!
  • Excellent knowledge of Russian language (without Ukrainian accent)
  • University Degree or final year students will be considered as well
  • Excellent computer knowledge, proficient in MS Office (Word, Excel)
  • Passion for professional development in IT industry
  • Self-management, openness, kindness, and sense of humor
  • Readiness for night shifts
  • Readiness and enthusiasm to take over additional tasks when necessary; responsibility and proactive work ethic
  • Analytical skills and attention to detail


  • Handling incoming calls/correspondence (in English and Russian)
  • Consulting users, knowledge work
  • Processing customer requests
  • Resolving technical problems in accordance with the instructions
  • Quality control of IT systems
  • From time to time: writing content to support users (clearly and concisely) or documenting internal procedures or taking over additional tasks, if necessary

Compensation package and work conditions:

  • Competitive high salary (depending on the interview results)
  • Work in the technology software product company, with great goal-oriented people, without any outsourcing issues
  • Free lunches and snacks
  • Good office location
  • 100% paid vacation and sick leave
  • A lot of opportunities for professional growth
  • Paid attendance at conferences, seminars. and courses
  • Friendly work schedule
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