3Shape Ukraine

Вакансія від 1 грудня 2021

Customer Technical Support Consultant

3Shape Ukraine
IT; 250–1000 співробітників

Київ, вулиця Польова, 21.
5 км від центру · На мапі

Повна зайнятість. Досвід роботи від 1 року. Незакінчена вища освіта.

Опис вакансії

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRM
  • Interact with other departments and escalate customers feedback further

You should possess the following competencies:

  • Customer oriented approach
  • Good communicator with ability to ask and listen
  • Strong verbal and writing skills in English, Russian and Ukrainian
  • Problem solving and logical thinking skills
  • Result oriented and stress resistant
  • Proficient in Windows troubleshooting
  • Aspiration to self-development and eager to learn
  • Analytical, multitasking and empathetic skills

We offer:

  • Participation in producing market-leading technology products for customers around the world
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe
  • Competitive salary level
  • Good working conditions in a comfortable office (not open space!) near National Technical University «KPI»
  • 39 working hours per week
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • English classes with a native speaker
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team!


Схожі вакансії