Dispatcher (After-Hours)

After-Hours Dispatcher

Key Responsibilities

• Monitor daily trucking operations outside regular business hours and ensure smooth transportation processes.
• Maintain communication with drivers to provide operational support and address any issues that arise during their shifts.
• Monitor drivers' progress, shipment statuses, pickup and delivery schedules.
• Respond to urgent requests, unexpected delays, breakdowns, and other operational issues.
• Coordinate with drivers, brokers, and other relevant parties to resolve transportation-related problems.
• Track loads and ensure timely updates regarding shipment status and estimated arrival times.
• Assist drivers with route-related questions, delivery instructions, and other operational matters.
• Escalate critical issues to the appropriate team members or management when necessary.
• Maintain accurate records of incidents, delays, and operational updates for the day-shift team.
• Prepare shift handover reports to ensure a smooth transition between after-hours and regular operations.

Requirements

• Good English communication skills, both written and verbal.
• Strong communication, organizational, and problem-solving skills.
• Ability to remain calm and make sound decisions in time-sensitive situations.
• High level of responsibility, attention to detail, and reliability.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills and proficiency in working with online platforms, spreadsheets, and communication tools.
• Previous experience in trucking, dispatching, or U.S. logistics is a plus.
• Willingness to work night shifts or outside regular U.S. business hours, according to the company’s schedule.

We Offer

• The opportunity to work in an international trucking and logistics company.
• On-the-job training and support from an experienced team.
• A structured work environment with established operational procedures.
• Opportunities for professional growth within the logistics and transportation industry.
• Competitive compensation based on experience and qualifications.

Position Objective

To ensure uninterrupted trucking operations outside regular business hours by providing timely support to drivers, monitoring shipments, resolving urgent operational issues, and maintaining effective communication between drivers and the daytime operations team.