Brand success manager (communication and support)

About EVIQO TECHNOLOGIES:

We are an innovative company specializing in modern technology focused on shaping the future of Smart EV charging: https://eviqo.io

Our primary focus is on developing cutting-edge residential EV chargers that revolutionize the electric vehicle market and compete with leading brands like Tesla, Autel, and Chargepoint already on Amazon: https://www.amazon.com/eviqo

Our mission is to promote sustainable development, optimize costs, and make EV charging faster and simpler than ever before (check our YouTube).

Our target market is primarily in North America and Europe.

About the position:

Your main task is to increase our brand trust and confidence in EVIQO EV level 2 chargers. We prioritize a non-bureaucratic approach, empowering our team members to make decisions and achieve significant results. We are seeking a professional who is passionate about establishing long-term and mutually beneficial relationships with current and new customers. The ideal candidate is highly proactive, adaptable, and committed to continuous learning and growth.

Your responsibilities:

• Development of long-term and mutually beneficial relationships with current and new customers that leads to increasing brand trust, goodwill, and positive feedback across various platforms.
• Offering comprehensive omnichannel support for customers purchasing EVIQO Level 2 EV chargers (via phone, email, chat, and social media).
• Assisting customers in resolving any issues related to charger operation, conducting thorough needs analysis based on communication outcomes and research findings.
• Proactively seeking out and achieving positive feedback from customers, analyzing product reviews to identify areas for improvement.
• Providing strategic recommendations for enhancing creative elements such as images, text, etc., to optimize EVIQO offers and enhance customer engagement.

Requirements*:

• 2 years+ of experience in customer success support or related to the customer management.
• Strong communication and self study skills.
• Self-motivation and the ability to independent problem-solving.
• Strong attention to detail and excellent communication skills.
• Proactivity, creativity, and a sense of responsibility.
• Proficiency in English at an advanced level.

We offer:

• Competitive fixed salary based on interview performance with the fast growth within the company. Appraisals are conducted every 6 months.
• Flexible work schedule with a focus on results (most media cooperation outreaches are conducted in the PST time zone — USA time).
• An environment that encourages creativity and welcomes unconventional ideas.
• Opportunity to oversee the entire marketing strategy for the specified region and become Chief Marketing Officer at EVIQO.

Kindly be advised that we are specifically seeking candidates with prior experience in a comparable role. Therefore, we respectfully request that only individuals meeting this criterion